[Remote] Bilingual Regional Operations Specialist in California
Note: The job is a remote job and is open to candidates in USA. Western Union is a global leader in cross-border money movement and payment services. They are seeking a Bilingual Regional Operations Specialist who will be responsible for optimizing business software, providing technical support, and ensuring operational efficiency for their agents in Northern California.
Responsibilities
- As an Operations Specialist, you’ll be the go-to guru for our tech needs
- From optimizing business applications, products and services to making sure to protect the business on a day to day
- Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy
- Data & System analytics support by observing trends when implementing new tech and products/solutions
- Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures
- Front-End Fun: Help with basic hardware and system troubleshooting
Skills
- Bilingual in English and Spanish required
- Fluency in English is required
- Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting
- Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat
- Customer service skills: You work well with clients and have great communication skills
- Quick Study: New tech doesn't intimidate you. You love learning and mastering new tools
- Travel anticipated approximately 20-30%
- Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory
- Bilingual/bi-cultural experience is highly desired
Benefits
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Parental Leave
- 401K Plan
Company Overview
Company H1B Sponsorship