Account Manager - Customer Success
Launch Consulting is an AI‑first digital transformation consultancy that assists enterprise and Fortune-level organizations in solving complex business problems. As an Account Manager – Customer Success, you will manage a portfolio of enterprise accounts, focusing on renewals, expansions, and maintaining strong client relationships.
Responsibilities
- Own renewal strategy & negotiations; maintain a 2-quarter runway for every account
- Build and execute expansion roadmaps—quantified by incremental GM$
- Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities
- Protect rate integrity; apply approved rate cards and annual uplifts
- Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)
- Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers
- Partner cross functionally on backfills, onboarding quality, and red account plans
Skills
- 1-5 years of customer success/account management experience within consulting or professional services
- Proven track record owning renewals and expansions in complex, multi stakeholder enterprises
- Background in cloud/data/AI platforms or modern software delivery
- Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control
- Executive communication, negotiation, forecasting discipline, and escalation leadership
- Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365
- Experience bridging RBC ↔ Consulting ↔ Managed Services motions
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- Life insurance
- Matched 401k
- Uncapped, take-what-you-need PTO policy
Company Overview