Accounts Receivable Rep (Financial Service Center)
Gundersen Health System is a patient-centered healthcare network seeking a compassionate and detail-oriented Accounts Receivable Rep to join their team. In this role, you will conduct audits of guarantor accounts, manage patient inquiries, and assist with payment plans to ensure an excellent customer service experience for patients navigating billing and insurance questions.
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines
- Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances
- Document all actions taken on patient accounts within the billing system and review accounts for discrepancies
- Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA
- Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues
Skills
- High school diploma or equivalency
- Great communication, customer service, and computer skills
- Background in healthcare is a plus!
Benefits
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Work/Life balance to love what you do and where you live.
Company Overview