[Remote] Associate - Digital Customer Support Eng

Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. The Senior Associate, Digital Service Operations will lead the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.

Responsibilities

• Lead execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate complex technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status
• Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive timely resolution of all assigned technical issues within the installed base
• Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
• Provide feedback on Technical Documentation, including Installation and Service Manuals

Skills

• Lead execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate complex technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer's infrastructure availability and project status
• Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive timely resolution of all assigned technical issues within the installed base
• Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
• Provide feedback on Technical Documentation, including Installation and Service Manuals

Benefits

• Medical
• Dental
• Vision
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• Tuition reimbursement

Company Overview