[Remote] Customer Support Representative - East Coast Hours

Note: The job is a remote job and is open to candidates in USA. Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. They are looking for a Customer Support Representative to act as a liaison between Technical Support and Product Teams, manage client account activations, and gather customer feedback to enhance services.

Responsibilities

• Perform set-up and configurations within the Comply platform to effectively activate new client accounts
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform
• Prioritize incoming customer support cases in a high-volume, fast-paced environment
• Manage support case details in our case tracking system
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
• Provide efficient productivity and exceed client’s expectations for support

Skills

• Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday
• East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday
• East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday
• Bachelor's Degree with 0-3 years of work experience
• Must be open to work evenings, occasional weekends, and/or holidays
• Excellent customer-facing and communication skills, both written and verbal
• Ability to accurately analyze and interpret data
• Exceptional organizational and time management skills
• Superior troubleshooting, resolution, and analysis skills
• Ability to perform complex tasks and prioritize multiple projects
• Major in Accounting, Finance or Economics is a plus!
• Previous experience in a high-volume call environment and/or customer support role is a plus!
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Company Overview