Inside Sales Representative (Call Center)

Champion Windows & Home Exteriors is seeking Inside Sales Representatives to join their Customer Care Team in Twinsburg, Ohio. The role involves assisting customers in scheduling design consultations and providing exceptional customer service during calls.

Responsibilities

• Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department
• Provide an exceptional customer experience with each call
• Accurate entry of customer’s information into our database to set each appointment
• Make outbound calls to potential customers as necessary for various follow-up initiatives
• Additional administrative duties as required

Skills

• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Must be very well organized
• Ability to speak clearly and concisely over the phone
• Ability to multi-task (talk and type simultaneously) and overcome objections
• Upbeat, positive and professional attitude – a team player
• Must genuinely enjoy helping customers
• Proficiency with computers is required along with an aptitude to learn our phone and database systems
• Accuracy and attention to detail are must-have traits
• Reliable attendance and punctuality
• Must have high-speed internet connection
• Must be self-disciplined to stay on task
• Must have ability to speak with customers without any major background noise or distractions while on the phone
• Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

Benefits

• PAID TRAINING
• PTO & BENEFITS

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