Desktop Support Technician
Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for clients and the world. The Desktop Support Technician provides onsite and remote employee technical support, maintaining desktops, printers, and mobile devices, while responding to network user needs and troubleshooting issues.
Responsibilities
- Maintains desktops, printers, and mobile devices for engineers, administrative staff, and the leadership team
- Responds to the needs of various questions of network users concerning hardware, access to resources, and the operation of various software programs
- Establishes and maintains network users, user environment, directories, and security
- Manages operating systems and data backups for the local office
- Troubleshoots entry-level network problems, escalating to the Network Engineer and Network Manager as needed
- Maintains and operates office audio including visual equipment necessary for critical business communications
- Coordinates software and hardware upgrades under the direction of the Network Manager and Network Engineer
- Communicates with office partners to develop office technology needs to be escalated to the Network Manager and the Director of Information Technology
- Trains users on new and modified equipment
- Responds to occasional off-hours or weekend network emergencies
- Travels to other M/E Engineering offices to attend meetings and to cover time off for team members occasionally
- Works with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives
Skills
- Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
- Computer Information Technology entry level certification(s) such as CompTIA A+ or Network + preferred
- Interpersonal communication skills
- Ability to provide clear instructions to others
- Organizational and project management skills
- Ability and willingness to live the M/E Engineering values of Stewardship, Approachability, Design Excellence, Professionalism, and Integrity
Company Overview
Company H1B Sponsorship