[Remote] Onboarding Operations Coordinator (Contractor)

Note: The job is a remote job and is open to candidates in USA. Amplify is a pioneer in K–12 education, leading the way in next-generation curriculum and assessment. The Onboarding Operations Coordinator will ensure a smooth, human-centered onboarding experience by providing frontline support, coordination, and problem-solving to protect new hires and managers from operational breakdowns.

Responsibilities

• Serve as the primary point of contact for onboarding-related inquiries from new hires and managers
• Monitor and manage the team inbox and shared intake channels
• Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
• Ensure timely, clear, and empathetic communication with impacted employees and managers
• Coordinate logistics for onboarding experiences such as: Welcome & Connection sessions, Orientation scheduling and invites, Virtual meeting setup and coordination
• Support smooth execution of experience touchpoints
• Manage weekly compliance training audit for New Hires and Contingent Workers
• Support operational exceptions (e.g., equipment delays, access issues)
• Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
• Track recurring issues and flag patterns for improvement
• Protect the employee experience during disruptions
• Follow established operational processes and standards
• Maintain accurate records of issues, resolutions, and trends
• Support documentation updates to improve clarity and consistency

Skills

• Bachelor's Degree or equivalent work experience
• Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)
• Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis
• Highly organized with the ability to balance multiple tasks while managing work time efficiently
• Excellent written and verbal communication skills
• Up to 1 year of experience in the Human Resources or related field
• Experience with Workday as an HR Platform
• Experience with Smartsheet as a project management tool
• Strong attention to detail

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