[Remote] Moderator (Night Shift)
Note: The job is a remote job and is open to candidates in USA. Slickdeals is transforming into the go-to daily shopping destination, and they are seeking a Moderator to ensure content on the site abides by governing rules and guidelines. The role involves responding to community reports, monitoring for violations, and communicating with other teams to address issues.
Responsibilities
- Directly act upon and respond to reports from members of the community regarding potential violations of policies, rules, and guidelines governing the site and/or specific forums
- Proactively monitor for violations of policies, rules, and guidelines governing the site and/or specific forums
- Thoroughly document infractions made by users or merchants
- Issue formal notifications, warnings, or bans to users of the site due to discovered infractions
- Respond to protests of notifications, warnings, or bans issued to members of the community
- Identify patterns associated with spamming and shilling
- Arbitrate disputes between members of the community
- Communicate with other teams any issues identified for which those teams are responsible
- Maintain knowledge of current rules, policies, and guidelines
- Assist with requests for account closures
- Serve as an ambassador of the site and its community
Skills
- Possess exceptional interpersonal skills
- Has strong communication skills
- Has considerable experience with arbitrating disagreements
- Has a 'thick skin'
- Is adept at authoring detailed documentation
- High school diploma or equivalent
- Bachelor's degree or greater
- Proficiency with Google Docs and Sheets
- Knowledge of internet based terms and technologies such as IP, VPN, etc
- Thorough understanding of the Slickdeals community and its culture
- Experience with moderating forum-based communities
Benefits
- Competitive base salary and annual bonus
- Competitive paid time off in addition to holiday time off
- A variety of healthcare insurance plans to give you the best care for your needs
- 401K matching above the industry standard
- Professional Development Reimbursement Program
Company Overview