Loss Mitigation Intake QC Specialist

Carrington Holding Company, LLC is a part of The Carrington Companies, providing full-lifecycle mortgage loan servicing assistance. The Loss Mitigation Intake QC Specialist is responsible for reviewing the accuracy of work performed by Loss Mitigation Intake Processors and ensuring compliance with company policies and procedures.

Responsibilities

• Review files with initial acknowledgments
• Check files for completeness and accuracy
• Ensure files are structured and saved based on company policies and procedures
• Ensure intake tasks are completed correctly
• Track errors and/or issues to identify trends and training opportunities
• Provide error reporting to management to assess potential process changes to streamline and improve results
• Provide training to incoming new hires
• Serve as a leader to peers and assist supervisor and manager on special projects
• Perform other duties and projects as assigned

Skills

• High school diploma or equivalent work experience
• A minimum 1 year of experience processing residential mortgage loans, loss mitigation or related files
• Consistently performs at an exceptional level in quality and quantity of work completed
• Possess excellent verbal and written communication skills
• SME level knowledge related to the Intake processes and procedures
• Attention to detail
• Ability to organize and prioritize own work schedule
• Ability to work in a paperless, automated and fast paced environment while handling a high volume pipeline
• Ability to work effectively as a team player
• Ability to multi-task to complete various tasks as required
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Knowledge of Microsoft Suite at intermediate level preferred

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Overview