[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. ExpertVoice is a company that partners with respected consumer brands to engage everyday experts and reward their expertise. The Customer Success Associate will be responsible for onboarding and supporting clients on the ExpertVoice platform, serving as the main point of contact and analyzing performance to drive client success.

Responsibilities

• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients
• Achieve quarterly goals that include maintaining and growing year over year invoiced revenue
• Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives
• Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI
• Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service
• Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.)
• Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams
• Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year
• Travel as needed for trade shows, client visits, and company-wide meetings

Skills

• 1-3 years of Account Management experience and/or Customer Success experience
• Experience with direct B2B client communications
• Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack
• One hour proximity to a major airport preferred
• Customer onboarding experience is preferred

Benefits

• Medical, dental, and vision insurance for employees, with coverage extended to eligible dependents
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Life insurance
• Short- and long-term disability
• Up to 15 weeks of paid parental leave for full-time employees
• 401(k) with Employer Match
• Work-Life Flexibility
• Exclusive Employee Incentives

Company Overview