Oracle Application Specialist II
About the position At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Oracle Application Specialist II is responsible for providing advanced support and oversight for Oracle-based ERP and EPM systems, including troubleshooting complex issues, managing escalations, monitoring system performance, and supporting Oracle system administration. This role leads initiatives to improve support processes, mentors junior analysts, and acts as a subject matter expert (SME) for cross-functional teams. The ideal candidate has strong problem-solving skills, technical knowledge of Oracle ERP/EPM platforms (e.g., Financials, EDM), and a collaborative mindset to ensure efficient operations in a fast-paced environment. This role is offered as remote in Minneapolis, MN, Austin, TX, or Eau Claire, WI. You will be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these communities.
Responsibilities
- Provide Tier 1/2 support for the Oracle ERP system, responding to user requests, troubleshooting access or data issues, and logging tickets using the internal ticketing system.
- Monitor and proactively manage support queues (e.g., Jira), ensuring SLAs are met, tickets are appropriately prioritized, and resolution quality is high.
- Lead root cause analysis and permanent resolution efforts for recurring incidents or systemic issues.
- Mentor and provide technical guidance to Level 1 support analysts; review work for accuracy, completeness, and best practice alignment.
- Partner with business users, application owners, and IT teams to identify support needs, recommend solutions, and implement improvements.
- Develop, maintain, and enforce standard operating procedures (SOPs), support documentation, and escalation protocols.
- Assist in Oracle ERP release and patch management, leading smoke testing, impact analysis, and validation of business-critical functionality.
- Assist with ERP Migrations to Production, supporting our Back Office Delivery Team
- Lead continuous improvement initiatives to streamline support workflows, reduce resolution time, and enhance user experience.
- Provide after-hours support or participate in on-call rotation for critical issues or planned maintenance activities.
- Support End of Month and End of Quarter Tasks
Requirements
- A minimum of 3 years of experience with Oracle ERP (Required)
- Excellent Organizational Skills (Required)
- Strong troubleshooting and problem-solving skills (Required).
- Excellent Critical Thinking Process (Required).
- Excellent written and verbal communication skills.
- Experience in systems implementation methodologies including waterfall and agile
- Experience gathering inputs and synthesizing into business outcomes
- Ability to develop effective relationships at all levels of the organization
- Ability to work on projects simultaneously in a fast-paced environment
- Ability to manage multiple priorities and consistently complete time-sensitive tasks
Nice-to-haves
- Hands-on experience with Oracle Cloud (Fusion), RMCS, or related Oracle modules preferred
- Working knowledge of JIRA or similar project management software (Preferred)
- BA Information Technology (Preferred)
- Oracle Certified Foundations Associate (Preferred)
- Oracle Cloud Infrastructure (OCI) (Preferred)
Benefits
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
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