Technical Success - Carrier Solutions Engineer

Weekly Hours: 40 Role Number: 200646675-1246

Summary

At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier Sales organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers. As a Carrier Solutions Engineer, you will be a pivotal technical expert, driving the successful adoption and integration of Apple technologies within our major Carrier partners and their enterprise clients. You will transform the way businesses operate by delivering innovative technical solutions and ensuring seamless integration of Apple's hardware, software, and services. Description What You'll Do: Act as a trusted technical advisor and pre-sales consultant for Apple's largest Carrier partners (e.g., Verizon, AT&T, T-Mobile) and their enterprise customers. Collaborate closely with Carrier Sales teams to identify and address complex technical and business challenges, ensuring successful Apple product adoption and integration at scale. Deeply understand Carrier business models, customer needs, and technical ecosystems to tailor and implement optimal Apple solutions. Remove technical barriers, resolve friction points, and enhance customer readiness for Apple's platform within enterprise environments. Develop and deliver comprehensive technical mentorship, enablement, and training programs to thousands of Carrier B2B technical teams across the US. Guide partners and customers through the successful integration of Apple hardware, software, and services into their existing IT infrastructures.

Minimum Qualifications

• Proven experience in a technical pre-sales, solutions architecture, or field engineering role, preferably within the Carrier, enterprise mobility, or I.T. sector.
• Proven ability to articulate complex technical concepts clearly and concisely to both technical and non-technical audiences, including senior leadership.
• Deep expertise in evaluating and designing solutions for complex enterprise IT environments, including:
• Mobile Technology & Solutions: Carrier network infrastructure, 5G, Private Networks, Network Slicing, Mobile Device Management (MDM), Enterprise Mobility Management (EMM), Security Solutions, Unified Communications
• Enterprise IT Infrastructure: Security tools, networking, cloud computing, identity management (SSO, Zero Trust), and deployment strategies.
• Strong understanding of Apple Business Manager (ABM) and Mobile Device Management (MDM) platforms and their role in scaling enterprise deployments.
• Demonstrated experience integrating Apple hardware, software, and services into diverse enterprise environments.
• A strategic mindset with the ability to identify market trends and translate them into actionable technical solutions for Carrier partners.
• Excellent collaboration and communication skills, with a track record of building and delivering differentiated technical solutions.
• Ability to travel up to 50%.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Preferred Qualifications

• An exceptional communicator and presenter, capable of simplifying complex technical concepts for diverse audiences, from technical teams to executive leadership.
• A composed problem-solver who thrives under pressure and can navigate challenging technical and business discussions with confidence.
• A natural mentor and enabler, passionate about sharing knowledge and fostering curiosity for Apple's ecosystem.
• A highly collaborative individual who builds strong relationships across internal teams, Carrier partners, and customers.
• A decisive leader with sound judgment, capable of making informed, impactful decisions even in ambiguous situations.
• Proactive in identifying emerging trends and opportunities for growth within the Carrier partner landscape.
• Proven experience advising on technical business transformation solutions in a consultative pre-sales engineering capacity.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . Apply tot his job Apply To this Job