Pharmacy Outreach Specialist
Remote Pharmacy Outreach Specialist (Temporary $20/hr) Are you experienced in patient outreach and enjoy helping people stay on track with their care? We are hiring Remote Pharmacy Outreach Specialists for a temporary assignment from late April through October. This role is fully remote—including training—and offers the opportunity to make a meaningful impact on patient health outcomes. Pay: $20/hour Schedule: Shifts 8:00 AM - 5:00 PM and 10 AM - 7:00 PM ET (may include evenings or occasional Saturdays) Assignment Length: Late April through October (temporary) What You’ll Do
- Make high-volume outbound and inbound calls to support medication adherence
- Help patients stay on track with prescriptions and prevent gaps in care
- Identify barriers such as cost, transportation, side effects, or understanding of medication
- Provide education and support while guiding patients toward refill commitment
- Coordinate solutions including refills, reminders, and care support
- Escalate clinical questions or concerns to a pharmacist when needed
- Accurately document all interactions in CRM and call systems
- Follow structured call scripts and workflows
- Meet daily performance metrics including productivity, quality, and call handling time
What We’re Looking For
- Experience with patient outreach in healthcare or pharmacy settings (required)
- Comfortable working in a high-volume, metrics-driven call environment
- Strong communication skills with the ability to build trust and influence patient behavior
- Ability to handle objections and uncover root causes of non-adherence
- Detail-oriented with accurate and timely documentation skills
- Ability to multitask across systems while actively engaging with patients
Qualifications
- High school diploma required; Associate degree preferred
-Required - At least 1 year of experience in a call center in healthcare, or pharmacy outreach role
- Certified Pharmacy Technician (CPhT) preferred
- Bilingual (English/Spanish) is a plus
- Proficient in Microsoft Office or Google Workspace and able to learn new systems quickly
Key Strengths for Success
- Accountability and ownership of performance goals
- Resilience in a fast-paced, high-call-volume environment
- Strong active listening and problem-solving skills
- Ability to adapt quickly between workflows and systems
- Focus on patient engagement—not just call volume
This is a great opportunity for someone who enjoys helping patients, solving problems, and working remotely in a structured, team-oriented environment. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #2720 Apply tot his job Apply To this Job