Directors of Business Excellence
Director, Business Operations & Excellence LendingClub Bank, N.A. - 3.5 Lehi, UT Job Details Full-time $149,000 - $225,000 a year 1 day ago Benefits Paid parental leave Health insurance Dental insurance Parental leave Vision insurance 401(k) matching Qualifications Resource allocation Performance dashboard reports Business financial process improvement Financial forecasting Managerial strategic planning Strategic management Operations management Regulatory compliance Process improvement Gap analysis Budget forecasting Team development Hiring Analysis skills Managing budgets in a finance role Bachelor's degree Bank experience OKRs Management consulting Senior level Cross-functional collaboration Cross-functional team management Leadership Regulatory compliance management Cross-functional communication Consulting firm experience Senior leadership New product launch experience Analytics Stakeholder management 10 years Full Job Description Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub is a mission-driven company focused on improving the financial health of millions of members. We're looking for a Director, Business Operations & Excellence to serve as a strategic and operational leader across the business. In this role, you'll partner closely with senior leaders across Product, Finance, Risk, Legal and Compliance, Technology, Operations, and Go-To-Market teams to drive operational rigor, business planning, and execution excellence. You'll own critical cross-functional initiatives, establish scalable operating mechanisms, and help translate strategy into measurable outcomes. This is a high-visibility role with meaningful exposure to senior leadership and enterprise-wide initiatives, offering the opportunity to shape how LendingClub operates at scale while balancing growth, profitability, and risk in a highly regulated fintech environment.
What You'll Do
Strategic Planning & Execution Partner with executive and functional leaders to drive annual and quarterly planning, including goal setting, OKRs, and performance tracking Translate enterprise and business unit strategy into clear operating plans with defined milestones, owners, and success metrics Lead high-priority strategic initiatives such as new product launches, operating model changes, efficiency programs, and regulatory-driven efforts Business Performance & Analytics Own the business operating cadence, including weekly and monthly reviews, executive readouts, and KPI dashboards Develop and maintain metrics that track business health across growth, profitability, efficiency, and risk Identify performance gaps and partner cross-functionally to drive corrective actions Operating Model & Process Excellence Design and improve end-to-end business processes to support scale, speed, and compliance Partner with Finance and FP&A on budgeting, forecasting, and resource allocation aligned to strategic priorities Drive operational discipline in a complex environment spanning multiple products, bank partnerships, and regulatory requirements Cross-Functional Leadership Serve as a key connector across Product, Engineering, Risk, Compliance, Legal, Marketing, and Operations Influence without authority to align stakeholders, resolve tradeoffs, and accelerate decision-making Support leadership communications, including executive presentations and board-level materials, as needed Team & Capability Building Build and lead a high-performing Business Operations function over time Hire, coach, and develop talent while establishing best practices, playbooks, and operating standards About You 10+ years of experience in business operations, strategy, consulting, finance, or related roles with increasing leadership responsibility Experience operating in a highly regulated environment such as fintech, financial services, banking, or payments Strong analytical and problem-solving skills with the ability to synthesize complex information into clear insights Proven success leading cross-functional initiatives in fast-paced, ambiguous environments Strong executive presence and ability to influence senior stakeholders Willingness to dive into the details to understand complex issues and drive execution Experience building and leading teams Bachelor's degree in a related field; or equivalent work experience Preferred Prior experience at a fintech, marketplace, or technology-enabled financial services company Background in management consulting, investment banking, or corporate strategy combined with operating experience Familiarity with LendingClub's core products (personal loans, auto refinance, deposits) or similar consumer financial products Work Location San Francisco or Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Local hours (PT, MT) While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 149,000-225,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-BC1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at . Apply tot his job Apply To this Job