Manager, Adjusting Services Specialty Liability Claims (Primarily Home)

Provide leadership and management direction of a claim adjusting team. Claim adjusting teams investigate and maintain property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location. Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. You will report to the Adjusting Services Senior Manager. In this primarily home-based role must be proximate to one of our office locations in Phoenix, AZ; Boston, MA; Madison, WI; St. Joseph, MO; Keene, NH; Denver, CO or Minneapolis, MN; Atlanta, GA. Position Compensation Range $88,000.00 - $145,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Actively contributes to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
• Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adhere to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establish, communicate, and implement departmental plans, objectives, and strategies.
• Participate as member of the management team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance/claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Preferred Knowledge & Skills

• Candidates with Commercial General Liability claims experience involving coverage, injury, and property damage are preferred.
• Candidates with litigation experience is beneficial.

Licenses

• Obtain state specific property casualty claims licensing.

Travel Requirements

• Up to 25%.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Internal Candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation. Apply tot his job Apply To this Job