Short-Term Rental (STR) Operations Specialist

About Us At Akita Management Services, we provide well-maintained, comfortable temporary housing solutions for individuals and families in transition. Guided by our motto— “All you need is food and clothes; let us take care of the rest”—we handle everything from booking and move-in logistics to maintenance and 24/7 guest support. Our mission is to deliver safe, clean, turnkey homes and peace of mind during life’s transitions. We are a fast-growing, systems-driven company focused on operational excellence, profitability, and exceptional guest experience. ----------------------------------------------------------------------------- Position Overview We are hiring an experienced Short-Term Rental (STR) Operations Specialist. This is not an entry-level role. We are looking for a true STR expert with at least 3 years of hands-on experience in the STR industry, who understands both the operational and revenue side of the business. The ideal candidate is highly knowledgeable in: • Guesty • Hospitable • Major OTAs (Airbnb, VRBO, Booking.com) You will oversee day-to-day operations of our short-, mid-, and long-term rental portfolio while ensuring high occupancy, optimized pricing, smooth operations, and outstanding guest satisfaction. ----------------------------------------------------------------------------- Key Responsibilities OTA & Channel Management • Create, optimize, and manage listings across Airbnb, VRBO, Booking.com, and other OTAs • Manage Guesty and Hospitable automations and workflows • Maintain Superhost / Top Host performance standards • Monitor metrics: occupancy, ADR, RevPAR, response rate, and conversion rate • Manage cancellations, rebooking strategies, and guest escalations STR Operations & Property Management • Coordinate cleanings, turnovers, inspections, and maintenance • Work with vendors and ensure quality control • Troubleshoot operational issues quickly and effectively • Conduct regular audits to ensure listing accuracy and pricing competitiveness Guest & Owner Communication • Provide prompt, professional, and empathetic guest communication • Handle complaints and conflict resolution effectively • Prepare performance summaries and insights for leadership • Maintain clear internal communication with leadership and team members Revenue & Optimization • Monitor pricing strategies and recommend improvements • Identify opportunities to improve occupancy and operational efficiency • Implement process improvements and automation tools ----------------------------------------------------------------------------- Required Qualifications • Minimum 3 years of proven STR industry experience • Advanced knowledge of Guesty and Hospitable (required) • Strong OTA management experience (Airbnb, VRBO, Booking.com) • Deep understanding of STR KPIs and revenue optimization • Strong organizational and multitasking skills • Excellent written and verbal English communication • High integrity, accountability, and reliability • Able to thrive in a fast-paced, growth-focused environment ----------------------------------------------------------------------------- Application Instructions If you believe you are a true STR expert and meet the experience requirements, please follow the steps below carefully: 1) Email Subject Line: Use this exact format: STR EXPERT – [Your Full Name] 2) Video Submission (Required): Record a short video answering our 5 Questions + Knowledge Test: Send a Google Drive or Dropbox link containing: • Your video of answers • A copy of your updated resume Send To: [email protected] Incomplete applications (missing subject line, video, or resume) will not be reviewed. Pay: $4.00 - $6.00 per hour Work Location: Remote Apply tot his job