Senior Consultant, NetSuite (Remote)
About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally. What you will do: As a Senior Managed Services Consultant with Bryant Park Consulting you will manage a portfolio of clients for which you are serving as the Primary Point of Contact (PPOC). Client stakeholders and other consultants on the team will look up to you for business process and systems architecture advisory based on your extensive NetSuite and business transformation experience. You will be responsible for ensuring the customers within your portfolio are maximizing their managed services package, requirements are clearly defined and solutions documented and routed to other members of the team for timely and high-quality return on client investment. As a parallel responsibility, you will play a critical role in helping Independent Software Vendors (ISVs) bring their SaaS solutions to market in the NetSuite ecosystem. You will leverage your deep NetSuite expertise to guide ISV clients in designing scalable integrations, advising on go-to-market enablement, and supporting their growth as they expand into industries such as FinTech, FoodTech, and smart warehousing. You will be looked to as both a NetSuite authority and a business advisor who can quickly learn new SaaS systems, connect the dots between technology and operations, and help ISVs commercialize their solutions. Responsibilities:
- Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
- Serve as primary lead/contact for assigned clients
- Advise client on standard functionality, leading practices for software and industry
- Be proactive and serve as the ISV Client’s advocate during engagements with their customers
- Participate or lead discovery sessions to capture integration and product requirements
- Learn, analyze & challenge ISV product capabilities and translate them into scalable NetSuite integration designs and optimization recommendation
- Draft functional and technical design documents, ensuring clarity for both client and internal teams
- Advise ISVs & their clients on NetSuite and ISV’s product’s architecture, leading practices, and market expectations
- Collaborate with technical teams to design and deliver productized integrations (SuiteApp or connector)
- Proactively review workload and redistribute as necessary
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
- Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
- Review contracts for special terms. Monitor time expended, billings, renewals, profitability
- Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
- Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
- Act as primary Technical Account Manager ("TAM”) for key accounts
- Help manage teams across different multiple geographic regions
- Lead end to end solution cycles and helpdesk support programs driving activities like live client workshops, data management, and UAT sessions for ISV’s clients.
- Translate complex business requirements into cross-platform solutions built across ISV product & NetSuite
- Perform fit/gap analysis on ISV business requirements en route to system design and execution
- Contribute to internal ISV knowledge base and go-to-market assets for BPC’s ISV practice and growth initiatives, including sales
- Mentor junior consultants in NetSuite functional skills and ISV practice methodology Qualifications:
- Bachelor’s or advanced degree in Business, Computer Science, or Information Systems
- 4+ years of hands-on NetSuite configuration and consulting experience, with multiple full lifecycle implementations
- Strong ability to learn and adapt quickly to new SaaS products and industries
- NetSuite Certifications preferred (ERP Consultant, Administrator, SuiteFoundation)
- Strong business acumen with understanding of finance, supply chain, or subscription/SaaS business models
- Demonstrated ability to work with both technical and non-technical stakeholders, including product managers and developers
- Capable of designing end-to-end solutions with SuiteCloud tools (SuiteBuilder, SuiteFlow, SuiteScript, SuiteTalk), but not requiring hands-on scripting experience
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