Enrollment Counselor - Global Online Enrollment

About the position The Enrollment Counselor position for the College of Adult and Graduate Studies Global Online Enrollment Team is a full-time, remote, non-exempt sales position reporting to an Enrollment Director. This position requires significant phone work and one-on-one admissions counseling. Successful enrollment counselors bring great energy, a contagious attitude, excellent follow-up with contacted leads, strong over the phone closing techniques along with persuasive and consultative selling skills. This position requires the ability to meet deadlines for enrollment, a capacity to working autonomously within a team structured environment, great relationship building and business development. The primary responsibility of an Enrollment Counselor is to guide prospective adult students successfully through the University’s admissions process by using counseling, sales, and soft skills along with effective follow up in order to assist prospective students in becoming enrolled with the University.

Responsibilities

• Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Enrollment Counselor shares the vision of how a degree or program through CCU will transform prospective students as they obtain their education with a Christian worldview that emphasizes how personal values and ethics can impact education, life, and work.
• Working in a call center environment, apply proven marketing and inside sales techniques to attract students to Christian online higher education.
• Articulate to potential students how CCU fits into their educational goals.
• Treat prospective students as customers and answer questions related to their educational wants or needs at Colorado Christian University.
• Achieve and exceed monthly enrollment goals. Make calls or receive calls from students or family members inquiring about educational programs. Must be able to persuade and convince our customers why CCU is a good fit and how faith can integrate with their daily lives and educational/career choices.
• Regularly measure and report student recruiting activities (including inbound and outbound calls/e-mails/task management within CRM) to leadership on a daily and weekly basis.
• Work effectively and positively with other CAGS staff and faculty to establish and maintain effective working relationships within the University community. Harmony within the Global Online Enrollment team is critical to meeting overall department goals and working within a biblical framework.
• Monitor actual enrollments daily, in relation to individual goals and as established by leadership, and will execute proven techniques to accomplish enrollment goals.
• Function as a member of a university-wide team, focused on enrolling, retaining, and serving online adult and graduate students.
• Perform other duties as assigned.

Requirements

• Two or more years of experience in college/university admissions, sales, public relations, corporate development, marketing, or other related field.
• Ability to work daily 9:30 AM - 6:30 PM Mountain Time and a Saturday shift on a 6 week rotation.
• Demonstrated ability to achieve enrollment goals and utilize proven educational enrollment techniques; inbound/outbound tele-sales experience preferred.
• Proven oral and written communication skills, highly organized, and a demonstrated ability to manage time effectively with multiple priorities.
• Demonstrated an ability to work effectively as a team member and as an individual contributor.
• Experience with Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Project.

Nice-to-haves

• Bachelor's degree preferred but not required.
• Experience with admissions software and contact management preferred.

Benefits

• We offer competitive compensation and benefits packages to all employees.
• Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings.

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