Ecommerce & Sales Assistant

Are you passionate about luxury retail and eager to represent a distinguished British heritage brand? Pickett London is offering an opportunity to play a key role delivering exceptional customer experiences both online and in store, working with beautifully crafted products in one of London’s most prestigious retail locations.

About Pickett London

• Established British luxury brand renowned for handcrafted leather goods and gifts
• Longstanding reputation for quality, craftsmanship and timeless design
• Boutique environment centred on personal service and attention to detail
• Close-knit team based at the iconic Burlington Gardens store in Mayfair

Package

• Salary up to £27,000 depending on experience
• Monday–Friday 10:00am – 6:00pm working hours
• Store-based role in Mayfair (W1S)
• Occasional weekend working during busy trading periods

The Role

• Represent Pickett London on the shop floor, delivering a premium customer experience
• Manage ecommerce orders from processing through to dispatch and delivery
• Maintain boutique presentation standards in line with brand expectations
• Support website accuracy, ensuring products and availability are up to date
• Assist with operational tasks including stock organisation and press loans

About You

• Experience within luxury retail, ecommerce or customer-facing roles
• Highly organised with a strong eye for detail and presentation
• Confident communicator able to represent a premium British brand
• Comfortable using Shopify or similar ecommerce platforms
• Genuine passion for craftsmanship, heritage brands and customer service excellence

Application Process

Interested candidates will be directed to complete a short video application as part of the recruitment process. This helps Pickett London gain a better understanding of each applicant’s personality, communication style and suitability for a customer-facing luxury retail environment.

Niche Recruitment is proud to be managing the recruitment of this role exclusively on behalf of Pickett London. If this sounds like your next step, please apply now.