Manager, Quality Assurance & Regulatory (Remote)

WE ARE STARFACE Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression. Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion. your impact @ starface Starface is seeking a Manager, Quality Assurance & Regulatory to support our global quality systems, product integrity, and regulatory compliance as we continue to expand our portfolio and elevate our consumer experience. This role is heavily focused on quality assurance, including product testing, technical packaging, supplier quality management, non-conformance investigations, and continuous improvement initiatives, while also supporting core regulatory responsibilities. This role reports to the Senior Director of Quality Assurance, partnering closely with Product Development, Operations, Packaging, Creative, and Customer Experience to ensure our products meet Starface’s high standards for safety, performance, packaging quality, and consumer satisfaction. At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all areas of our business. If all of this resonates with you so far, keep reading! we’ll count on you to Product Testing & Quality Control

• Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing.
• Establish and maintain AQL standards and support factories in meeting Starface requirements.
• Review, approve, and monitor COAs, test reports, batch records, and release documentation. Packaging Quality & Technical Validation
• Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic packaging preferred).
• Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability.
• Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production. Supplier Quality & Third-Party Audits
• Manage supplier quality programs, including onboarding, qualification, and ongoing performance evaluation of manufacturers, fillers, and material suppliers.
• Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up.
• Establish and maintain supplier scorecards and develop corrective action plans as needed. Non-Conformance, CAPA & Continuous Improvement
• Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams.
• Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs.
• Identify trends and develop proactive strategies to prevent quality issues before they arise. Consumer-Centricity & Complaints Management
• Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses.
• Lead regulatory and quality review of escalation cases and manage adverse event reporting processes.
• Translate consumer insights into actionable product or process improvements. Regulatory Affairs (Supporting Focus)
• Maintain up-to-date product registrations, including MoCRA compliance, OTC drug listings, and medical device establishment and product listings.
• Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations.
• Review and approve packaging, artwork, and label copy for regulatory accuracy.
• Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.).
• Provide training and updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.).
• Serve as a regulatory representative in cross-functional meetings, offering insights related to compliance, risk mitigation, and technical guidance. this role is for you if
• You hold a BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
• You have 4+ years of experience in quality assurance

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