Experienced Customer Service Specialist – Seasonal Position in Kennewick, WA at arenaflex

At arenaflex, we pride ourselves on being a leader in the industry, consistently ranked among the best employers in America. We believe that our employees are the backbone of our success, and we strive to create an environment where every individual feels valued, supported, and empowered to grow. If you're looking for a role where your contributions are recognized, and you have the opportunity to make a real impact, then we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that has been a trusted name in the industry for years. We're committed to delivering exceptional customer service, and we're looking for talented individuals like you to join our team. As a Seasonal Customer Service Specialist, you'll be at the forefront of our customer-facing operations, working closely with both internal and external customers to ensure a seamless and satisfying experience.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team in Kennewick, WA. As a Seasonal Customer Service Specialist, you'll be responsible for providing exceptional customer service through inbound and outbound communications for both arenaflex and Blue Rhino customers. You'll work closely with internal and external customers to resolve issues, answer questions, and provide solutions that exceed their expectations.

Responsibilities

As a Seasonal Customer Service Specialist, your key responsibilities will include:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Compensation starting at $17.00 depending on experience

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey. As a Seasonal Customer Service Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their skills, and we offer a range of learning benefits to support your career goals. As a Seasonal Customer Service Specialist, you'll have access to:

• Ongoing training and development programs
• Mentorship opportunities
• Career advancement opportunities
• Professional certifications and education assistance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the "Apply for the job now!" button below.

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