Experienced Customer Service Agent – Building Strong Relationships and Driving Sales Growth at arenaflex

At arenaflex, we're a leading global materials science company dedicated to creating a more sustainable world and enhancing quality of life. With a rich history dating back to 1856, we've expanded globally to operate across 70 sites in 18 countries. Our goal is to develop and produce advanced materials that deliver outstanding performance, tackling complex challenges across diverse industries to provide effective solutions for our valued customers. Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We're proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. As a Customer Service Agent at arenaflex, you'll play a vital role in building strong relationships with our customers, driving sales growth, and delivering exceptional service. If you're passionate about sales, customer relationships, and driving business results, we want to hear from you!

Job Responsibilities:

* Manage client relationships, supporting large customers to maintain business and identify opportunities for growth

• Serve as the primary liaison between customers and facility personnel, ensuring seamless communication and resolution of issues
• Conduct customer administrative functions, including quote follow-up, order entry, and order acknowledgment
• Resolve customer issues within service level agreements, demonstrating a customer-centric approach
• Generate new business and build on existing relationships to increase sales, focusing on value-add businesses with high profitability
• Analyse customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is aligned accordingly
• Share sales-related or market information with the sales team and update relevant forecast as appropriate
• Build relationships with existing customers, identifying opportunities to grow sales with them

Essential Duties and Responsibilities:

* Generate and submit quotations, ensuring accurate and timely delivery

• Focus selling strategy on value-add businesses with high profitability, leveraging product knowledge and market insights
• Understand the key features, applications, and benefits of arenaflex products, effectively communicating these to customers
• Share sales-related or market information with the sales team and update relevant forecast as appropriate
• Analyse customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is aligned accordingly
• Conduct customer administrative functions, including quote follow-up, order entry, and order acknowledgment
• The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned.

Key Result Areas:

* Monitor market conditions and trends, identifying opportunities for growth and improvement

• Share sales-related or market information with colleagues, ensuring a collaborative and informed sales team
• Identify and contact potential customers to promote and sell arenaflex products, driving sales growth and revenue

Qualifications:

* Education & Acquired Knowledge: + Knowledge of sales techniques, including different ways of selling, sales models, account management approaches, account planning methods, pricing structures, etc. + Knowledge of arenaflex products, including features, benefits, and how customers use them to support their own businesses

• Experience:

+ Working with customers, including discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction + Channel Management, including managing distributors and agents, where the relationship to the end customer is indirect + Forming a sales approach, including developing a go-to-market strategy for a defined audience

• Technology & Systems:

+ Client Relationship Management platforms + Enterprise resource planning (ERP) software + Business intelligence and data analysis software

Individual Requirements:

* Must be a citizen of the United States, permanent resident alien of the United States, or a protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

arenaflex is an EEO/AA/M/W/D/V Employer

Expected Salary:

Competitive salary and benefits package

Location:

Saint Marys, PA

Job Date:

Fri, 02 May 2025 07:58:03 GMT If you're passionate about building strong relationships, driving sales growth, and delivering exceptional service, we want to hear from you! Apply now to join our team at arenaflex and be part of shaping a better future! Apply for this job