Experienced Bilingual Customer Service Representative – Lilburn, GA

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in Lilburn, GA. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our customers, leveraging your bilingual skills to communicate effectively with a diverse customer base.

About arenaflex

arenaflex is a dynamic and growing company with over 9,000 employees across 13 locations. We are committed to providing our customers with the best products and services, and our customer service team is at the heart of this mission. With a strong focus on employee growth and development, we offer a supportive and inclusive work environment that fosters collaboration, innovation, and success.

Job Responsibilities

As a Bilingual Customer Service Representative, you will be responsible for:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat to resolve their queries and concerns
• Helping customers navigate arenaflex's website and online ordering system
• Becoming a product and solutions expert by learning about our products and services, and providing accurate and timely information to customers
• Collaborating with colleagues to achieve team goals and objectives

Key Skills and Qualifications

To succeed in this role, you will need:

• High school diploma or equivalent; Bachelor's degree preferred
• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
• Bilingual (English/Spanish) - fluent in both verbal and written forms
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in using technology and software applications

Benefits and Perks

As an arenaflex employee, you will enjoy:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Best-in-class, clean, modern facilities
• First-class fitness center
• Beautifully maintained walking trails

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees.

We offer

• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge
• A supportive and inclusive work environment that fosters collaboration and innovation
• A culture that values diversity, equity, and inclusion

Work Environment

Our Lilburn, GA location offers a modern and comfortable work environment, with:

• State-of-the-art technology and equipment
• Collaborative and open workspace
• Access to training and development resources
• Opportunities for socialization and team-building

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $25-$28 per hour
• Overtime pay and bonuses
• Comprehensive benefits package, including health insurance, 401(k), and paid time off

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" button below.

Apply for the job now!

Apply for this job Don't miss this opportunity to join a dynamic and growing company that values its employees and customers. Apply today to become a part of the arenaflex team! Apply for this job