Experienced Customer Development Manager – Driving Revenue Growth and Customer Relationships

Job Summary:

We are seeking an experienced and results-driven Customer Development Manager to join our arenaflex team in the United States of America. As a key member of our NAOU Sales Organization, you will be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. If you have a proven track record of success in sales, customer development, and relationship-building, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our purpose is to refresh the world and make a difference, and we are committed to creating a culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.

Responsibilities:

As a Customer Development Manager at arenaflex, you will be responsible for:

• Completing proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conducting regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identifying opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
• Coordinating implementation of agreed-upon activities (e.g., mechanical service, installation, business-building initiatives, distribution activities) within geographical responsibility in order to execute plan.
• Participating in contract negotiations/re-negotiations with customer and arenaflex System to formalize the agreement.
• Managing customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capturing customer interactions through current CRM systems.
• Managing individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Providing feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Developing and ensuring execution against an Individual Development Plan to ensure personal development and career growth within NAOU.

Requirements:

To be successful in this role, you will need:

• A Bachelor's Degree required.
• 1+ years frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Additional Activities/Responsibilities:

* Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts.

• Selling, processing, and coordinating the installing of arenaflex Equipment
• Resolving service issues
• Approving reimbursements and resolving customer's issues
• Authorizing account transfer requests
• Steward work in Regional and Account Team meetings
• Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls and/or participating on account team calls after normal hours.
• Build customer presentations.
• Potential travel to customer events, training, and sales conferences.

Skills:

* Account Management

• Business Relationships
• Customer Contacts
• Customer Interactions
• Customer Marketing
• Inside Sales
• Microsoft Excel
• Microsoft Office
• Negotiation
• Relationship Building
• Sales
• Teamwork
• Waterfall Model

Compensation and Benefits:

* Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

• Annual Incentive Reference Value Percentage: 7.5
• Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Work Environment and Culture:

We are committed to creating a culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

How to Apply:

If you are a motivated and results-driven individual who is passionate about customer development and relationship-building, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply for this job