Experienced Bilingual Healthcare Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Join arenaflex and become a key contributor in making a difference in people's lives

As a Bilingual Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

About arenaflex

arenaflex is a company that makes people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees.

Benefits of working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Responsibilities

As a Bilingual Healthcare Customer Service Representative, your responsibilities will include:

• Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills in both English and Spanish
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a successful remote work experience, you will need to meet the following requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Bilingual Healthcare Customer Service Representative. Apply for this job