Functional ServiceNow Consultant
Want to learn more about this role and Jobot Consulting? Click our Jobot Consulting logo and follow our LinkedIn page! Job details: This Jobot Consulting Job is hosted by: Amanda Preston Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume. Salary: $80 - $115 per hour A bit about us: We are a global enterprise operating at the intersection of media, data, and technology. Our organization powers a diverse portfolio of industry leading businesses across digital media, healthcare information services, financial data, and software platforms. With thousands of employees worldwide and a presence in more than 40 countries, we support millions of users and customers every day through innovative technology and trusted information platforms. Why join us? This is an opportunity to join a large, stable global enterprise that is actively investing in modern technology transformation. You will work on complex, high impact initiatives that touch multiple business units and technology platforms across the organization. You will have the chance to help shape the future of enterprise automation, asset management, and systems integration while working alongside highly collaborative engineering and platform teams. The environment combines the stability and resources of an established global company with the innovation and technical challenges typically found in fast growing technology organizations. In addition to meaningful work, the organization offers strong leadership support, long term career growth opportunities, and the ability to make a measurable impact on enterprise systems used across the globe. Job Details
About the Role
We are seeking a ServiceNow Functional Consultant with strong expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB). This role will focus on discovery, requirements gathering, and solution design to support enterprise ServiceNow initiatives. The ideal candidate will be comfortable working with both technical teams and business stakeholders to translate operational needs into scalable ServiceNow solutions.
Key Responsibilities
- Lead discovery sessions and stakeholder workshops to gather business and technical requirements
- Document current state processes and define future state architecture and workflows
- Translate business needs into functional requirements and solution designs within the ServiceNow platform
- Provide functional expertise across ITSM, ITAM (HAM/SAM), and CMDB modules
- Support the design and improvement of asset management and configuration management processes
- Work closely with technical teams to ensure solutions align with platform best practices
- Assist with documentation, process mapping, and implementation planning
- Partner with cross functional stakeholders to ensure successful adoption of ServiceNow capabilities
Required Qualifications
- 5+ years of hands on ServiceNow experience
- Strong functional expertise in ITSM, IT Asset Management (HAM/SAM), and CMDB
- Experience facilitating discovery workshops and conducting stakeholder interviews
- Ability to document current state environments and design future state solutions
- Familiarity with ServiceNow Discovery, Service Mapping, and platform integrations
- Strong communication skills and the ability to work effectively with both technical and business teams
Preferred Qualifications
- ServiceNow certifications such as Certified System Administrator (CSA), CIS ITSM, or CIS ITAM
- Experience supporting large scale ServiceNow implementations or enterprise transformation programs
- Experience working within complex enterprise environments
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