Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Pharmacies

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing courteous, friendly, and efficient service to our customers. If you are passionate about delivering outstanding patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. With a strong presence in the retail pharmacy market, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our team of dedicated professionals is passionate about providing exceptional patient care and delivering a distinctive and delightful customer experience.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must be able to lift up to 25 pounds and stand for long periods of time
• Must be able to work in a fast-paced environment and multitask effectively

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies Required for Success

* Excellent communication and interpersonal skills

• Strong customer service skills and ability to deliver a distinctive and delightful customer experience
• Ability to work effectively in a team environment and maintain respectful relationships with coworkers
• Strong problem-solving and analytical skills
• Ability to multitask effectively and prioritize tasks in a fast-paced environment
• Strong attention to detail and ability to maintain accurate records
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• Opportunities for advancement to leadership roles and specialized positions within the company
• Access to continuing education credits and professional development opportunities
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture Highlights at arenaflex

* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability

• Collaborative and supportive work environment that encourages learning and growth
• Opportunities for advancement and professional development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance and contributions to the company

Compensation, Perks, and Benefits

* Competitive compensation package that includes base salary, bonuses, and benefits

• Comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for advancement and professional development
• Recognition and rewards for outstanding performance and contributions to the company
• Access to ongoing training and development opportunities to help you grow and succeed in your career

Conclusion

If you are passionate about delivering outstanding patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving our goal of delivering a distinctive and delightful customer experience. Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex. Apply Job! Apply for this job