Experienced Customer Service and Sales Associate – Escape the Mystery Room Game Master

At arenaflex, we're on a mission to connect people through shared, interactive fun. Our team of passionate and dedicated associates strive to create an unforgettable experience for our guests, and we're looking for a like-minded individual to join our team as an Escape the Mystery Room Game Master at the Emerald Square Mall in North Attleboro, MA.

About arenaflex

arenaflex is a leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience, and value. With over 30 locations across the country, we offer a wide variety of family-focused, experiential game activities that cater to diverse interests and age groups. Our commitment to innovation and customer satisfaction has earned us the title of World's Best Escape Room and featured us on an episode of the Real Housewives of Atlanta.

The Role

As an Escape the Mystery Room Game Master, you will be the face of arenaflex, responsible for creating an exceptional experience for our guests. Your primary goal will be to "facilitate fun" by constantly interacting with and servicing visiting players as they arrive for their reserved game times. This is a unique opportunity for anyone excited about the chance to grow and develop with a company that is revolutionizing the way people interact socially through live games and activities.

Key Responsibilities

* Represent the arenaflex brand in a friendly and professional manner during every customer/employee interaction

• Exhibit polite, respectful behavior as guests enter, experience, and exit the venue
• Go above and beyond to meet their needs – actively looking for ways to wow our visiting guests
• Achieve team and individual goals by promoting and selling all arenaflex game services and VIP Reward offers
• Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
• Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
• Exhibit good manners as you guide each guest to their selected game room
• Provide hints and support to guests as they navigate the game, without giving away clues
• Be an active contributor to daily housekeeping operations – including the quick, sanitizing, and accurate recovery of each game room immediately after use
• Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Arrange furniture, backdrops, props, or window displays, as outlined by company standards
• Ensure signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
• Perform daily opening/end-of-day tasks

Requirements for Consideration

* High School diploma (or GED)

• 1 year of previous customer service experience
• Able to lift up to 50lbs
• Must successfully pass 2 – 3 professional reference checks
• Able to work a flexible schedule, including nights, weekends, and holidays
• Ability to adapt during slow reservation days and fast-paced reservation days and with large groups of 50 or more visiting players
• Multi-tasking capability and good time management skills

What We Offer

* A Fun/Casual, Family-Friendly Workplace

• Collaborative, Engaged Co-Workers/Managers
• Paid Training + A 90-Day On-the-Job Training Program
• Work-Life Balance! (Mystery Associates typically work varied 4 – 5 hour shifts between the hours of 10am – 9pm)
• Career Advancement
• A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
• A Company That Encourages "Being Yourself" (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)

Why Join arenaflex?

* We're a company that values diversity and inclusivity, and we're committed to creating a workplace that reflects the communities we serve.

• We offer a fun and casual work environment that's perfect for those who love games and entertainment.
• We're passionate about providing an exceptional experience for our guests, and we're looking for like-minded individuals to join our team.
• We offer opportunities for career advancement and professional growth.
• We're a company that encourages creativity and self-expression.

How to Apply

If you're excited about the opportunity to join our team and create unforgettable experiences for our guests, please email a copy of your resume for immediate consideration. We can't wait to hear from you!

Job Type:

Part-time

Pay:

From $16.00 per hour

Benefits:

* Employee discount

• Flexible schedule

Shift:

* Day shift

• Evening shift
• Morning shift

Work Location:

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