Remote Customer Support Specialist (P&C) - Join arenaflex's Fast-Growing Fintech Team
At arenaflex, we're revolutionizing the way people manage their cars, making it easier and more affordable for them to own and maintain their vehicles. As one of the fastest-growing fintech startups in the U.S., we're on a mission to provide innovative solutions that simplify the car ownership experience. With over 4 million customers and a 4.7-star rating in the App Store, we're proud to be the #1 rated AllCar app in the market. We're now seeking a highly motivated and customer-centric Remote Customer Support Specialist to join our growing team! As a key member of our support team, you'll play a vital role in helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. If you're passionate about delivering exceptional customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you!
How You'll Make an Impact:
* Respond to inbound calls from existing customers, providing timely and accurate solutions to their queries and concerns
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more
- Help customers with questions they have regarding existing insurance policies, including coverages, policy benefits, and making changes to existing policies
- Work to retain arenaflex policyholders by actively finding solutions for customers who are at risk of cancellation, ensuring their continued satisfaction and loyalty
Compensation and Perks:
* Competitive hourly wage: $18.00 - 21.00
- arenaflex will pay for your P&C license (expected within 60 days after starting)
- Comprehensive benefits package, including medical, dental, vision insurance, and 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Access to an outstanding portfolio of insurance carriers and products, with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
About arenaflex:
arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, arenaflex does it all. We're committed to innovation and improvement, constantly pushing the boundaries of what's possible with our AI-powered app. With over 5 million customers and a 4.7-star rating in the App Store, we're just getting started on our mission to revolutionize the car ownership experience.
Join Our Team:
At arenaflex, we're passionate, curious, and egoless people who love solving real-world problems. We're a team of innovators, thinkers, and doers who are dedicated to making a meaningful impact in the lives of our customers. If you share our passion for innovation and customer-centricity, we'd love to have you join our team!
Equal Employment Opportunity:
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities:
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]
Apply Now:
Ready to join our fast-growing fintech team and make a meaningful impact in the lives of millions? Apply now to become a Remote Customer Support Specialist at arenaflex! Apply Job! Apply for this job