Experienced Bilingual Customer Service Representative – Remote Health Plan Support

At arenaflex, we're dedicated to providing exceptional customer service to our health plan partners, and we're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a key member of our remote customer service team, you'll play a vital role in delivering prompt and courteous support to our members in both English and Spanish, addressing their inquiries about our transportation services.

About arenaflex

arenaflex is a leading provider of innovative health solutions, committed to empowering individuals and families to take control of their health and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join our mission.

Job Summary

As an Alivi Bilingual Customer Service Representative, you'll be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You'll work closely with our team to ensure that our members receive the highest level of service, while maintaining a high level of productivity and quality assurance.

Key Responsibilities

• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
• Escalate transportation and customer service concerns to contact center leadership team.

Requirements

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.

• Fully bilingual: English/Spanish.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication, and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and fast-paced call volume.

Preferred Qualifications

• Previous experience in a customer service role, preferably in the healthcare industry.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Excellent time management and organizational skills.
• Strong communication and interpersonal skills.

Skills and Competencies

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Excellent time management and organizational skills.
• Strong written and verbal communication skills.
• Ability to adapt to new technologies and systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Bilingual Customer Service Representative, you'll have access to:

• On-the-job training and coaching to help you succeed in your role.
• Opportunities for career advancement and professional growth.
• Access to training and development programs to enhance your skills and knowledge.
• A collaborative and supportive work environment that encourages learning and growth.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. We believe in:

• Empowering our employees to take ownership of their work and make a meaningful impact.
• Fostering a culture of collaboration, innovation, and continuous learning.
• Providing opportunities for growth and development to help our employees achieve their goals.

Compensation, Perks, and Benefits

As a Bilingual Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $16.50 per hour.
• 401(k) matching.
• Dental insurance.
• Health insurance.
• On-the-job training.
• Paid time off.
• Referral program.
• Vision insurance.
• Work from home.

Shift and Availability

We're looking for candidates who are available to work a variety of shifts, including:

• Day shift.
• Evening shift.

Application Instructions

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Language and Shift Availability

• English and Spanish (Required).

• Day Shift (Required).
• Night Shift (Required).

Work Location

Remote. We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees.

Disclaimer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees. arenaflex is not responsible for any external links or websites. Apply for this job