Experienced Virtual Assistant – Chat Support & Content Editor (Remote, Philippines Only) – Contract to Hire

At arenaflex, we're revolutionizing the way customer service is delivered, and we're looking for a talented Virtual Assistant to join our remote team. As a leading U.S.-based customer service company, we're committed to providing exceptional support to our clients, and we need someone who shares our passion for delivering top-notch service. This is a unique opportunity to join our team as a full-time Virtual Assistant, with the potential to become a long-term full-time role. As a Virtual Assistant, you'll play a crucial role in improving our AI-powered customer support system, including editing and expanding automated responses, uploading relevant forms, and working with managers to ensure every response is revised for the best possible answer. About arenaflex arenaflex is a U.S.-based customer service company that's dedicated to providing exceptional support to our clients. We're a team of passionate professionals who are committed to delivering top-notch service, and we're looking for someone who shares our values and passion for customer service. What You'll Be Doing As a Virtual Assistant, you'll be responsible for the following tasks: * Logging into Tawk AI and Apollo to access and edit the back-end chat system * Reviewing months of past customer chats and AI responses to identify areas for improvement * Improving weak responses by rewriting, expanding, or clarifying where needed * Adding new answers for unaddressed topics * Uploading forms and documents that customers need during specific inquiries * Focusing on step-by-step, process-based responses (e.g., how to register a vehicle, where to mail checks, how to avoid form mistakes) * Updating content related to recent policies (like residency legislation) * Using the Tawk AI improvement dashboard – not the public chat box * Communicating with managers daily in Asana to confirm updates and align priorities Ideal Candidate We're looking for someone who is: * Excellent in written English – clear, friendly, and process-driven * Experienced with chat platforms (Tawk.to, Apollo, Intercom, Zendesk, etc.) * Familiar with editing chatbot content and uploading documents/forms * A fast learner who's confident using SaaS tools or dashboards * Strong in communication and attention to detail * Able to work independently but stay highly responsive throughout the day * Previous success working remotely in a U.S.-based role Schedule As a Virtual Assistant, you'll be working on a Monday-to-Friday schedule, from 9:00 AM to 5:00 PM Mountain Time. Who Should Apply We're looking for individuals only – no agencies. We're seeking someone dependable, sharp, and trustworthy who is passionate about delivering exceptional customer service. Compensation Compensation will be competitive and based on experience, as well as the typical pay range for this type of position. To Apply If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please include: * A short note about your experience with Tawk AI, Apollo, or other chat platforms * Examples of how you've improved customer-facing content * Why you think you'd be a great fit for this role We're reviewing applicants now, so don't wait – apply today and join our team at arenaflex!

Why arenaflex?

At arenaflex, we're committed to providing a positive and supportive work environment that fosters growth and development. As a Virtual Assistant, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Benefits of Working at arenaflex

* Competitive compensation and benefits package * Opportunity to work with a talented team of professionals * Flexible work schedule and remote work options * Ongoing training and development opportunities * Collaborative and supportive work environment

What We Offer

At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed. As a Virtual Assistant, you'll have access to: * State-of-the-art technology and software * Ongoing training and development opportunities * Collaborative and supportive work environment * Flexible work schedule and remote work options * Competitive compensation and benefits package

How to Apply

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please include: * A short note about your experience with Tawk AI, Apollo, or other chat platforms * Examples of how you've improved customer-facing content * Why you think you'd be a great fit for this role We're reviewing applicants now, so don't wait – apply today and join our team at arenaflex!

What's Next?

If your application is selected, you'll be invited to participate in a series of interviews with our team. We're looking for someone who is passionate about delivering exceptional customer service and has the skills and experience to succeed in this role.

Join Our Team

At arenaflex, we're committed to providing a positive and supportive work environment that fosters growth and development. As a Virtual Assistant, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Don't wait – apply today and join our team at arenaflex! Apply for this job