Experienced Customer Service Agent – Remedy On-Call (Part Time) – arenaflex

At arenaflex, we are dedicated to providing top-notch customer service to our clients and their customers through our innovative Remedy On-Call product. As a Customer Service Agent supporting our Remedy On-Call product, you will play a vital role in delivering exceptional customer experiences, streamlining customer service, and appointment scheduling for physician practices. This is a remote, part-time opportunity that requires excellent communication skills, a professional demeanor, and attention to detail.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our Remedy On-Call product is designed to help physician practices manage their customer service and appointment scheduling more efficiently. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

Key Responsibilities

As a Customer Service Agent, you will be responsible for:

• Answering incoming client calls, taking messages, and verifying all information in the message is correct
• Scheduling patient appointments as requested
• Dispatching calls to the appropriate medical practice following proper protocol
• Representing our customers professionally and providing courteous service during incoming calls
• Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible

How to Perform Essential Functions

* 80% of work is performed via real-time/live conversations with clients via telephone and chat

• All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone is used in all client interactions

Requirements

To be successful in this role, you will need:

• Excellent communication skills, including written and speaking skills
• Ability to work independently and/or with a team
• Attention to detailed information on computer screen
• Ability to correctly spell medical terminology
• Ability to multitask and be flexible
• Active listening skills – strong proficiency
• Strong computer skills
• Ability to type 35-40 wpm
• The ability to work a flexible schedule, including weekends and holidays

Education and Professional Certifications

* High school or equivalent (preferred)

Additional Requirements

This is a work-from-home position that requires:

• High-speed internet connection
• Computer Requirements:

+ CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) + RAM: 8GB + Storage: 100+ GB + Internet Connection: 100+ Megabits Per Second + Operating System: Windows 8.1 or Greater + Video and Sound: HD Webcam and Headset with Microphone + Wired headset

Supervisory Responsibilities

* None

Work Environment and Physical Demands

* A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.

• Computer and telephone required to perform duties.
• Lifting requirements of no more than five pounds.
• This is a fully remote position.

Core Values

arenaflex seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement

arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to:

• Veteran status
• Uniform service member status
• Race
• Color
• Ancestry
• Pregnancy, childbirth, and related medical conditions
• National origin
• Non-job-related handicap or disability
• Use of a guide or support animal
• Creed
• Religion
• Sex
• Sexual orientation
• National origin
• Age (18 and over) - (40 or over)
• Physical or mental disability
• Predisposing genetic characteristics
• Military status
• Marital status
• Protected action
• Concerted activity
• Any other protected class under federal, state, or local law

Americans With Disabilities Act Statement

arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Salary

$13.00 / hour If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our Remedy On-Call team at arenaflex. Apply for this job