Supervisor, People Operations
Job Title: Supervisor, PeopleOperations Job Code: 30394 Job Location: Remote Opportunity within the United States Job Schedule: 9/80 REG Job Description: The PeopleOperations Supervisor is a team leader that supports cross-functional HR process execution and employee experiences/interactions with a designated HR Operations workstream at L3Harris Technologies. This individual is responsible for intake, review, and responding to HR-related employee questions and requests, transacting in various HR systems, and drafting knowledge based articles to support our mission to attract, engage, retain and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees. Essential Functions:
- Lead a small team to provide best-in-class HR customer service to employees of L3Harris Technologies
- Participate in PeopleOperations special projects, focusing on continuous improvements and operational efficiencies
- Serve as point of contact for employee escalations and be responsible for resolving issues and performing root cause analysis to identify process improvement opportunities and subsequent steps for resolution
- Partner with HR Service Excellence and HR Systems teams to complete system testing.
- Ensure a close partnership with HRBPs to facilitate connections and introductions with L3Harris employees requiring elevated or specialized assistance from HR
- Serve as Knowledge Base Article contributor by assisting with the creation, updating, and retirement of HR COE related content
- Recommend ServiceNow system enhancements to improve the way work is done in PeopleOperations and across HR
- Review, manage, and respond to employee inquiries and cases within defined SLAs, ensuring successful resolution and use of available knowledge base articles
- Perform related transactions in HR systems including PeopleSoft, SuccessFactors, and associated third-party vendor systems as needed
Qualifications:
- Requires broad theoretical job knowledge. Bachelor’s Degree with a minimum of 2 years of prior related experience or Graduate Degree with 0-2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
- Two + years of HR or administrative experience with a focus or passion for data integrity, HR transactions, and employee/customer experience
Preferred Additional Skills:
- Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus
- Experience in and working knowledge of a case management system, ServiceNow is a plus
- Experience with Office365, collaboration, and communication tools (Teams, PowerPoint, Excel, Visio etc.)
- Strong communicator that can synthesize multiple sources of information to create clear, succinct responses
- Proven ability in navigating and handling sensitive/confidential HR/employee interactions
In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $61,500 - $114,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $54,000 - $100,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. Apply tot his job Apply To this Job