Experienced Dispatcher - Customer Service Representative: Join arenaflex's Growing Team in Poughkeepsie, NY

Are you the friendly voice that people turn to when they need help? Do you thrive on keeping things organized and running smoothly? At arenaflex, we're looking for a skilled Dispatcher - Customer Service Representative to join our team and be the backbone of our customer experience. With a competitive pay range of $18-$25 per hour plus bonuses, this full-time, in-office position offers a great work environment and the chance to make a real impact on our operations. Plus, we offer great benefits such as health benefits, a generous PTO package, growth opportunities, education assistance, and company parties. If you're a problem-solver, multitasker, and someone who enjoys helping others, we want YOU to be part of our growing family! The Role: As a Dispatcher - Customer Service Representative, each day, you're the friendly first point of contact for customers, scheduling service appointments and dispatching our expert technicians. You keep everything running like clockwork-booking jobs, collecting payments, and ensuring all office inventory is stocked and organized. You are the go-to person for solving customer issues, maintaining a clean and efficient front office, and helping technicians stay on schedule. Your day is fast-paced, varied, and never boring! Key Responsibilities: * Provide exceptional customer service to clients via phone, email, and in-person * Schedule service appointments and dispatch technicians in a timely and efficient manner * Manage office inventory and ensure all necessary supplies are stocked and organized * Collect payments and process transactions accurately and efficiently * Maintain a clean and efficient front office environment * Assist technicians with scheduling and logistical issues * Troubleshoot customer complaints and resolve issues in a professional and courteous manner * Collaborate with the team to achieve operational goals and objectives Requirements: * Customer service skills, with a patient and empathetic approach * Strong communication skills and a positive, adaptable attitude * Ability to solve problems on the spot and keep things running smoothly * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in customer service or dispatching; experience with ServiceTitan CRM a plus Preferred Qualifications: * Experience with ServiceTitan CRM * Experience in dispatching or customer service * Strong technical skills, including proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills Schedule & Location: * Location: This is an in-office role based in Poughkeepsie, NY. * Schedule: Full-time, Monday through Friday, 8 am - 5 pm. About arenaflex: We are a local, family-owned company dedicated to providing exceptional service for over seven decades. Our mission is to ensure the comfort and safety of our customers through prompt and professional plumbing and HVAC solutions. We value authenticity, excellence, and teamwork, creating an environment where our employees can thrive. Our culture fosters growth and learning, with opportunities for mentorship and skill development. Join us and be part of a team that is not just about work but also about building lasting relationships with our clients and each other. What We Offer: * Competitive pay range of $18-$25 per hour plus bonuses * Great benefits, including health benefits, a generous PTO package, growth opportunities, education assistance, and company parties * Opportunities for career growth and advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance How to Apply: If you're excited about being part of a dynamic team that values customer service and teamwork, apply to be our new Dispatcher - Customer Service Representative now! Our quick, mobile-friendly initial application takes just 3 minutes, and you'll hear back from us soon if you qualify. Don't miss out on this chance to grow your career with a heating and plumbing company that cares.

Join Our Team Today!

We can't wait to hear from you! Apply now and take the first step towards a rewarding career with arenaflex.

Benefits of Working at arenaflex:

• Competitive pay range of $18-$25 per hour plus bonuses
• Great benefits, including health benefits, a generous PTO package, growth opportunities, education assistance, and company parties
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Why Choose arenaflex?

We're a local, family-owned company dedicated to providing exceptional service for over seven decades. Our mission is to ensure the comfort and safety of our customers through prompt and professional plumbing and HVAC solutions. We value authenticity, excellence, and teamwork, creating an environment where our employees can thrive.

Ready to Apply?

Our quick, mobile-friendly initial application takes just 3 minutes, and you'll hear back from us soon if you qualify. Don't miss out on this chance to grow your career with a heating and plumbing company that cares.

Apply Now!

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