Clinical Operations Associate

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here.

What You'll Do

• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way
• Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges
• Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace
• Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver
• Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring
• 2+ years in early-stage startup operations or a similar environment where you had to build things without a roadmap
• Proof you can build operational systems from nothing. We want to see examples of processes you created, tools you implemented, or chaos you tamed
• Comfort with ambiguity and incomplete information. You don't need everything spelled out to make progress
• Strong operational toolkit. You're proficient with CRMs, project management tools, spreadsheets, and you pick up new software quickly
• Clinical or healthcare background is a significant plus—it'll help you understand context faster and build better systems, but we care more about operational chops than clinical credentials
• A strong bias toward action Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected]. Apply tot his job

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