Customer Experience Ambassador, arenaflex Centurion Lounge - CLT
Join arenaflex, a global leader in the financial services industry, as a Customer Experience Ambassador in our esteemed Centurion Lounge located in the Charlotte Douglas International Airport. As a key member of our team, you will have the unique opportunity to deliver exceptional service to our most valued Card Members, creating unforgettable experiences that foster loyalty and deepen their relationship with arenaflex.
About arenaflex
At arenaflex, we empower individuals and businesses to progress in incredible ways. Our commitment to backing our customers, communities, and each other has made us a global and diverse community of colleagues. We believe in creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth. Our company values are built on the promise of providing the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued.
Job Description
As a Customer Experience Ambassador in the arenaflex Centurion Lounge, you will be the face of our brand, acting as an ambassador to our customers. You will work collaboratively with your team to deliver superior service, excite our customers, and deliver on our brand promise. A successful Customer Experience Ambassador will have a passion for delivering extraordinary service to our best Card Members in a customer-facing environment.
Key Responsibilities:
* Welcome and provide access to our Card Members upon arrival at reception
- Take ownership of the customer's experience from beginning to end, ensuring their needs are met and exceeded
- Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations to enhance our Card Members' experiences
- Offer travel consultation and minimal reservation assistance to support our Card Members' travel needs
- Partner with our food and beverage lounge partners to accommodate the needs of our Card Members
Lounge Hours of Operation:
The arenaflex Centurion Lounge operates from 05:30 AM to 10:30 PM, Monday through Sunday. Hours are subject to change due to business needs.
Qualifications:
A successful candidate will possess the following qualifications:
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- Ability to listen to the customer's needs, offering confident recommendations, and resulting in high satisfaction from the customer
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- Ability to rely and collaborate with colleagues in a fast-paced, team environment
- Ability to make decisions quickly and effectively, prioritizing the Card Members' experience
- Resourcefulness and ability to use the Internet effectively in a face-to-face customer environment
- Ability to utilize and switch between multiple technology platforms with ease
- Adaptability and resilience in an ever-changing environment
- Ability to work flexible shifts, including nights, weekends, and holidays
- Light to moderate lifting may be required for certain job tasks
Compensation and Benefits:
As a Customer Experience Ambassador, you will be rewarded with a competitive hourly salary range of $20.00 to $22.12, plus bonus and benefits. arenaflex prioritizes the well-being of our colleagues and their loved ones, offering a comprehensive benefits package, including:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needs
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Culture:
arenaflex is committed to creating an inclusive and supportive work environment, where everyone feels seen, heard, and valued. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the unique aspects of our in-person culture. Depending on role and business needs, colleagues will work onsite, in a hybrid model, or fully virtually.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Apply for this job