[Remote] Customer Success Manager (Onboarding)

Note: The job is a remote job and is open to candidates in USA. Tekion is a pioneering company transforming the automotive industry with its innovative cloud-native platform. The Customer Success Manager (Onboarding) is responsible for guiding dealer partners through the onboarding process, ensuring a smooth transition from implementation to operational stability while driving early adoption of Tekion’s platform.

Responsibilities

• Lead the Onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager, ensuring all milestones and success plays are completed
• Conduct training sessions, and success play reviews to embed Tekion workflows into daily operations
• Monitor Live User Sentiment (LUS) feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues
• Build strong relationships with dealer executives and department managers; provide regular recaps and executive summaries
• Collaborate with Professional Services, HyperCare, Analytics, CRM, and Growth teams to ensure alignment and seamless transitions
• Track usage trends and operational KPIs; deliver actionable recommendations to improve adoption
• Log all touchpoints, maintain accurate records in AM, and ensure timely reporting of progress and risks, including an exit Summary that recaps efforts throughout their time in the stage
• Conduct onsite visits of 50 % travel to strengthen relationships, validate adoption, and improve sentiment. Travel is by plane and or car and could includ overnights

Skills

• 5 plus years of dealership or automotive software experience is required
• Experience in customer success and/or post sales delivery and enablement experience
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
• Experience with CRM systems such as Salesforce
• Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
• Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
• Strong time management and organizational skills with high attention to detail
• High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
• Strong communication (written and verbal) skills to both external and internal audiences
• Experience with the Tekion ARC platform
• Strong communication and coaching skills
• Deep product knowledge and ability to translate technical workflows into business value
• Analytical mindset for interpreting performance data
• Collaborative and adaptable in a fast-paced environment
• Results-oriented with a focus on retention, adoption, and advocacy
• Highly organized and process-driven with attention to detail

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Company Overview

• Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry. It was founded in 2016, and is headquartered in Pleasanton, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.tekion.com.

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