Customer Success/ Renewals (B2B Cloud)
Client: Tech Giant Job Title: Subscription Renewal Coordinator/Cloud Renewal Specialist/SaaS Renewal Specialist Duration: 12 Months (Extension and Conversion will be based on performance) Location: Remote Role Pay Range: ($22 - $28) hourly Must Have:
- B2B enterprise account experience (not retail customer service)
- SaaS / Cloud subscription exposure
- Renewal management experience
- ARR understanding
- CRM system hands-on experience
- Experience with procurement or commercial discussions
- Strong process orientation and data accuracy mindset
Duties:
- Execute end-to-end renewal processes for cloud and subscription customers.
- Manage contract renewals, replacements, and entitlement validations.
- Engage with business clients to support renewal discussions and maintain retention.
- Support commercial negotiations aligned with policies and customer agreements.
- Maintain accurate contract data within CRM and commercial systems.
- Track renewal pipeline and assist with forecasting activities.
- Partner cross-functionally with Sales, Finance, Legal, and regional teams.
- Ensure compliance with Cloud Terms & Conditions.
- Follow structured workflows and governance processes to prevent revenue leakage.
- Maintain strong customer experience throughout the renewal lifecycle.
Requirements:
- Bachelor’s degree or equivalent experience.
- Experience in a customer-facing B2B environment.
- Experience working in SaaS, cloud, or subscription-based models.
- Understanding of renewal lifecycle and contract management.
- Knowledge of commercial metrics (ARR, GRR, NRR, forecasting principles).
- Experience using CRM platforms (Salesforce, SAP CRM, or similar).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong written and verbal communication skills.
- Spanish or Portuguese fluency preferred.
Duties:
- Execute end-to-end renewal processes for cloud & subscription customers.
- Manage contract renewals, replacements, and entitlement validations.
- Engage with business clients to support renewal discussions and maintain retention.
- Support commercial negotiations aligned with policies and customer agreements.
- Maintain accurate contract data within CRM and commercial systems.
- Track renewal pipeline and assist with forecasting activities.
- Partner cross-functionally with Sales, Finance, Legal, and regional teams.
- Ensure compliance with Cloud Terms & Conditions.
- Follow structured workflows and governance processes to prevent revenue leakage.
- Maintain strong customer experience throughout the renewal lifecycle.
Requirements:
- Bachelor’s degree or equivalent experience.
- Experience in a customer-facing B2B environment.
- Experience working in SaaS, cloud, or subscription-based models.
- Understanding of renewal lifecycle and contract management.
- Knowledge of commercial metrics (ARR, GRR, NRR, forecasting principles).
- Experience using CRM platforms (Salesforce, SAP, CRM, or similar).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong written and verbal communication skills.
Renewal Execution Tasks:
- Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics, and support on transactional steps related to renewals and replacements.
- Leverage internal SAP networks to navigate cross-functionally and regionally.
- Possess knowledge of SAP Cloud Terms and Conditions.
- Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
- Knowledgeable in commercial metrics and forecasting principles.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Remote Skills: Business-to-Business (B2B), Cloud Computing, Communication Skills, Contract Approval, Contract Management, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Data Processing, Data Quality, Enterprise Sales, Establish Priorities, Finance, Forecasting, Legal, Maintain Compliance, Metrics, Negotiation Skills, Organizational Skills, Portuguese Language, Presentation/Verbal Skills, Project/Program Coordination, Purchasing/Procurement, Retail, SAP, Sales, Salesforce.com, Software as a Service (SaaS), Spanish Language, Writing Skills About the Company: Collabera Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning. The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: Company Size: 10,000 employees or more Industry: Staffing/Employment Agencies Founded: 1991 Website: http://www.collabera.com Apply tot his job Apply To this Job