Experienced Customer Service Representative Team Lead - National Remote
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Customer Service Representative Team Lead, you'll play a vital role in improving health outcomes by providing exceptional customer service and support to our clients. If you're looking for a challenging and rewarding career opportunity, join us at arenaflex to start Caring. Connecting. Growing together.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.
Job Summary
As a Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who provide support to clients regarding arenaflex's services, including Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. This is a full-time, remote position that requires flexibility to work a variety of shifts, including weekends and evenings.
Primary Responsibilities
* Lead a team of customer service representatives to provide exceptional support to clients
- Answer incoming calls and respond to client inquiries regarding arenaflex's services
- Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
- Utilize a computer database to verify Medicaid eligibility
- Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
- Complete additional administrative tasks as assigned to support the Care Coordination team
- Collaborate with other teams to resolve complex client issues
- Develop and implement process improvements to enhance customer service and team performance
Required Qualifications
* High School Diploma or GED
- Must be 18 years of age or older
- 2+ years of customer service experience working in the insurance, medical, behavioral health, or financial technology industry
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Ability to work full-time, including weekends and evenings, and flexibility to work occasional overtime given the business need
Preferred Qualifications
* Familiarity working with financial health technology
- Experience leading a team of customer service representatives
Soft Skills
* Strong organizational skills
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Ability to multi-task
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Compensation and Benefits
* Competitive hourly rate: $19.47 to $38.08 per hour (based on experience and qualifications)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (subject to eligibility requirements)
- Opportunities for career growth and professional development
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and support to our clients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers website. We look forward to reviewing your application and discussing this opportunity further.
Application Deadline
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe in a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.
Why Join arenaflex?
* Opportunity to work with a global organization that's making a difference in people's lives
- Collaborative and dynamic work environment
- Comprehensive benefits package and competitive compensation
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Commitment to diversity, equity, and inclusion
Join Our Team
If you're passionate about delivering exceptional customer service and support to our clients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers website. We look forward to reviewing your application and discussing this opportunity further. Apply for this job