Experienced Customer Support Specialist – Video Chat App Support and Community Engagement

At arenaflex, we're passionate about creating innovative solutions that bring people closer together. Our video chat app, designed to nurture real relationships, has captured the hearts of millions worldwide. We're now seeking a part-time Customer Support Specialist to join our distributed team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a purpose-driven company that believes lives flourish when people feel close. Our team is spread across the US and Canada, and we're committed to creating a positive impact in the world. We're an equal opportunity employer and welcome teammates from diverse backgrounds. Our company culture is built on authenticity, empathy, and a passion for innovation.

In this role, you'll:

* Respond to, manage, and organize customer inquiries from various sources, including the Google Play Store, Apple App Store, email submissions, and Instagram.

• Actively use our video chat app to gain product expertise, which you'll apply every time you help a customer with a question, concern, or issue.
• Collect user feedback and share insights with our Product and other teams to drive continuous improvement.
• Work between 20 and 29 hours a week, including Saturdays, depending on our Support team's needs.

Ideally, you have:

* A passion for providing exceptional customer support and a desire to become a product expert.

• Experience supporting consumer products, with a plus for supporting business products.
• The ability to identify and understand customer inquiries and resolve issues quickly.
• A positive, warm, and friendly attitude.
• Excellent written and verbal communication skills.
• The ability to work efficiently in a remote environment.
• A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.

What you'll get from us:

* 100% remote work, anywhere in North America.

• An experienced, joyful distributed team environment, with a strong focus on day-to-day teamwork and collaboration.
• The space to thrive at a purpose-driven company where we're making a positive impact in the world.
• The opportunity to make significant, impactful contributions to our Customer Support Team and the entire arenaflex team.
• Life/work integration that provides a great deal of individual flexibility, with a strong focus on teamwork and continuous learning.
• Compensation: The target pay rate for this position is $20 per hour, with final offer amounts determined by multiple factors, including knowledge, skills, and experience.

Our company culture

At arenaflex, we value authenticity, empathy, and innovation. We believe in creating a work environment that's inclusive, supportive, and fun. Our team is passionate about making a positive impact in the world, and we're committed to driving continuous improvement in everything we do.

Why join arenaflex?

* We're a purpose-driven company that's making a difference in people's lives.

• We offer a unique opportunity to work in a distributed team environment, with a strong focus on collaboration and teamwork.
• We're committed to continuous learning and professional growth, with opportunities to develop new skills and expertise.
• We offer a competitive compensation package, with a target pay rate of $20 per hour.
• We're an equal opportunity employer, welcoming teammates from diverse backgrounds.

How to apply

If you're passionate about providing exceptional customer support and want to join a purpose-driven company that's making a positive impact in the world, we'd love to hear from you. Please submit your application, and we'll review it carefully. We're looking for candidates who are authentic, empathetic, and passionate about innovation.

Note about our interview process

We're all for using AI to boost productivity in our roles, but we ask that you keep it out of your application and interview process. We want to get to know you – your skills, experiences, and ideas – without AI in the mix. Apply for this job