Experienced Customer Care Advocate – Global Customer Solutions and Operations

Join arenaflex, a leading global financial services company, as a Customer Care Advocate in our Global Customer Solutions and Operations (GCSO) contact center team. We are seeking a highly motivated and customer-focused individual to provide exceptional service to our customers, ensuring their needs are met and exceeded.

About arenaflex

arenaflex is a global leader in the financial services industry, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in over 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.

Job Summary

As a Customer Care Advocate, you will be responsible for handling inbound customer service inquiries via telephone and/or email, resolving complex customer issues, and delivering exceptional customer experiences. You will work in a dynamic, challenging environment, leveraging effective listening skills, diligence, and a strong desire to ensure every customer experience is exceptional. This is a full-time virtual position, requiring a high level of professionalism, flexibility, and adaptability.

Key Responsibilities

* Respond to customer requests via telephone or email, providing excellent service to arenaflex’s customers who have insurance or other financial service products or benefit plans.

• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and arenaflex using effective communication skills, keen listening skills, and empathy.
• Support special product and/or service campaigns as needed, or if solicited by the customer.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements

* 1+ years of customer service experience.

• Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need.
• Candidates must be available for the full duration of training in office from May 5th to June 23rd.
• New hires should live a commutable distance from the site the role is posted in.

Preferred Qualifications

* High School diploma or GED equivalent.

• Some college, or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.
• Strong computer/keyboard skills as well as solid math, analytical, and critical thinking skills.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of arenaflex.

Benefits and Compensation

* Competitive compensation at $20/hour.

• Paid training.
• Dental, medical & life insurance.
• Retirement plans including 401(k).
• Paid time off.
• Paid overtime.
• Programs designed to strengthen and reward your performance.

Work Environment and Culture

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees.

• We strive to make sure our employees are heard, valued, and inspired to progress.
• Our company culture is built on empathy, collaboration, and a passion for delivering exceptional customer experiences.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

Accommodations

If you need an accommodation due to a disability, please email us at [insert contact email]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife Maintains a Drug-Free Workplace

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. Apply for this job