Operations Customer Service Specialist – Settlement Services & Financial Operations (Hybrid – arenaflex)

Welcome to arenaflex – Where People and Innovation Meet

arenaflex is a forward‑thinking financial services organization that blends cutting‑edge technology with a deep commitment to community. Our mission is to simplify complex financial processes, empower our customers, and create an environment where every colleague can thrive. From our dynamic headquarters to the flexible workspaces that connect our teams, we champion a culture built on a Can‑Do Attitude, Service Heart, and Forward Thinking. If you are passionate about delivering exceptional service while mastering the intricacies of settlement operations, you’ve found the right place.

Role Overview – Operations Customer Service Specialist 2 (Hybrid)

As an Operations Customer Service Specialist 2 within arenaflex’s Settlement Services Division, you will be the trusted liaison between our settlement customers and the internal finance team. You will research, reconcile, and resolve settlement transactions, while also contributing to training initiatives and special projects that enhance departmental efficiency. This hybrid position requires a candidate who lives near an arenaflex corporate office and can comfortably split time between on‑site collaboration and remote work.

Key Responsibilities

• Investigate and accurately process settlement transactions for arenaxflex’s customers, ensuring compliance with internal policies and regulatory standards.
• Escalate complex or high‑impact customer issues to senior specialists or management, providing comprehensive documentation and proposed solutions.
• Coordinate and deliver training sessions for new and existing Operations Customer Service Specialists, fostering continuous learning and skill development.
• Lead or support special projects assigned by the Operations Management team, such as process redesigns, system migrations, or performance‑metric enhancements.
• Maintain and update departmental standard operating procedures (SOPs) to reflect evolving best practices and regulatory changes.
• Research, analyze, and reconcile entries in the settlement services general ledger, identifying discrepancies and initiating corrective actions.
• Collaborate with cross‑functional partners—including compliance, technology, and client services—to ensure seamless end‑to‑end settlement workflows.
• Provide timely, accurate reports on transaction volumes, issue trends, and service‑level performance to senior leadership.
• Perform any additional duties as assigned, demonstrating adaptability and a proactive approach to problem‑solving.

Essential Qualifications

• Minimum of three (3) years of experience in financial operations, preferably within settlement or transaction processing environments.
• High school diploma or equivalent; a solid foundation in business fundamentals is required.
• Demonstrated proficiency with general‑ledger research and reconciliation techniques.
• Strong analytical mindset with the ability to investigate root causes and implement effective solutions.
• Excellent written and verbal communication skills, enabling clear interaction with customers and internal teams.
• Proven ability to work both independently and collaboratively in a hybrid work setting.

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
• Direct experience with monetary‑transaction settlement processes, such as ACH, wire transfers, or check clearing.
• Familiarity with enterprise financial systems (e.g., SAP, Oracle Financials) and data‑analysis tools.
• Previous role that involved training or mentorship of junior staff.
• Experience managing or contributing to special‑project initiatives that drove measurable process improvements.

Skills & Competencies for Success

• Customer‑Centric Focus: Ability to listen actively, empathize, and resolve issues with a service‑first mindset.
• Attention to Detail: Precision in data entry, ledger analysis, and documentation to prevent costly errors.
• Problem‑Solving Acumen: Capability to dissect complex scenarios, develop actionable recommendations, and follow through.
• Technical Literacy: Comfort navigating financial software, spreadsheets, and digital collaboration platforms.
• Team Collaboration: Skillful at building relationships across departments and contributing to a positive, inclusive culture.
• Adaptability: Flexibility to thrive in a fast‑changing environment, embracing new tools and processes.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As an Operations Customer Service Specialist, you will have access to:

• Structured mentorship programs pairing you with senior finance leaders.
• Continuous education stipends for certifications such as Certified Treasury Professional (CTP) or Certified Financial Services Auditor (CFSA).
• Internal training portals covering topics ranging from advanced ledger analytics to emerging fintech trends.
• Opportunities to transition into senior specialist, team lead, or managerial roles within the Operations division.
• Cross‑functional project assignments that broaden your exposure to risk management, compliance, and technology integration.

Work Environment & Culture at arenaflex

Our hybrid work model blends the best of both worlds: collaborative in‑office days that strengthen relationships and remote days that empower focused productivity. Arenaflex’s office spaces are designed for open communication, featuring modern meeting rooms, quiet zones, and community areas. We celebrate diversity, encourage innovative thinking, and recognize achievements through regular appreciation events and performance awards.

Compensation, Perks & Benefits

While specific salary ranges may vary based on location, experience, and performance, the role offers a competitive hourly rate within the range of $20.00 – $32.98. In addition to the base pay, you will be eligible for:

• Performance‑based incentive compensation plans.
• Comprehensive health, dental, and vision insurance coverage.
• Wellness programs, including gym membership discounts and mental‑health resources.
• Life and disability insurance options.
• Retirement savings plans with employer matching contributions.
• Generous paid leave, holidays, and PTO accruals.
• Flexible work‑arrangement policies tailored to balance personal and professional priorities.

Commitment to Diversity, Equity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate the unique perspectives of every colleague and are dedicated to fostering an inclusive environment where all employees—regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other protected characteristic—can thrive. Our policies reflect a commitment to fairness, transparency, and the continuous removal of barriers to success.

Application Process

If you are ready to bring your expertise to a dynamic, people‑first organization and make a tangible impact on financial settlement operations, we encourage you to apply today. Click the link below to submit your resume and cover letter through our secure portal.

Apply Now – Join arenaflex

Take the Next Step with arenaflex

At arenaflex, we don’t just process transactions—we build lasting relationships, innovate financial services, and empower our team members to grow. Your experience, dedication, and collaborative spirit are exactly what we need to continue delivering exceptional service to our settlement customers. Join us, and together we’ll shape the future of financial operations.