Full-Time Customer Service Specialist – Retail Experience & Sales Excellence at arenaflex

About arenaflex

arenaflex is a leading name in the paint and coatings industry, renowned for delivering exceptional color solutions to both wholesale and retail customers across the United States. With a heritage of more than a century, we combine deep‑rooted expertise with innovative product development to help homeowners, contractors, and design professionals bring their visions to life. Our stores are vibrant community hubs where customers expect knowledgeable guidance, friendly service, and reliable product performance. As a member of the arenaflex family, you will be part of a dynamic organization that values curiosity, continuous learning, and a commitment to excellence.

Why Join arenaflex?

At arenaflex, we believe that a career should evolve with you. Whether you are just beginning your professional journey or looking to sharpen seasoned retail skills, we offer a clear pathway for growth, mentorship, and advancement. By joining our retail team in Aspen, CO, you will enjoy a supportive environment that celebrates diversity, encourages innovation, and rewards high performance.

Position Overview

As a Customer Service Specialist at arenaflex, you will serve as the primary point of contact for customers visiting store #707397 located at 304 Aspen Airport Business Center, Aspen, CO 81611. Your role is pivotal in driving sales, ensuring product knowledge, and delivering an outstanding in‑store experience that aligns with arenaflex’s high standards for quality and visual presentation.

Key Responsibilities

• Customer Satisfaction & Service Excellence: Greet customers promptly, listen actively to understand their needs, and provide tailored product recommendations that solve their challenges.
• Sales Execution: Accurately process sales transactions, apply relevant discounts, and adhere to arenaflex’s policies and procedures to maintain financial integrity.
• Product Knowledge & Demonstration: Stay current on the full range of arenaflex products, including paints, coatings, primers, and specialty finishes, and confidently explain features, benefits, and proper application techniques.
• Tinting & Mixing: Operate tinting equipment to match customer color specifications, ensuring precise color formulation and consistent quality.
• Inventory Management: Retrieve products from the sales floor or warehouse, restock shelves, set up eye‑catching displays, and maintain an organized, presentable environment.
• Logistics Support: Assist with loading and unloading delivery trucks, and occasionally help with in‑store or local deliveries to meet customer expectations.
• Documentation & Record‑Keeping: Maintain accurate work order files, formula records, and inventory logs to support operational efficiency.
• Goal Achievement: Meet and exceed monthly, quarterly, and annual sales targets through proactive selling, upselling, and cross‑selling strategies.
• Continuous Improvement: Suggest process enhancements, promotional ideas, and visual merchandising tactics to boost store performance.

Essential Qualifications

• Must be at least 18 years of age and legally authorized to work in the United States without sponsorship.
• Possess a valid, unrestricted driver’s license.
• Ability to lift and carry up to 50 lb frequently and up to 70 lb occasionally, with or without reasonable accommodation.
• Flexibility to work scheduled hours, including evenings and weekends, based on store needs.
• For internal candidates, a minimum “Meets Expectations” rating on the most recent performance appraisal and completion of all required HR training modules.

Preferred Qualifications

• High school diploma or GED (or equivalent).
• At least one year of experience in retail, delivery, or customer‑service roles.
• Prior experience selling paint or related products, and familiarity with tinting and mixing equipment.
• Ability to communicate effectively in more than one language, especially Spanish, to serve a diverse customer base.

Core Skills & Competencies

• Communication: Clear, friendly, and persuasive verbal and written communication skills.
• Problem‑Solving: Ability to address customer concerns promptly and turn challenges into positive outcomes.
• Attention to Detail: Accurate transaction processing, meticulous record‑keeping, and precise color matching.
• Team Collaboration: Work effectively with store managers, inventory staff, and delivery crews to achieve collective goals.
• Adaptability: Thrive in a fast‑paced retail environment and adjust to shifting priorities.
• Sales Acumen: Proven ability to meet sales targets through consultative selling techniques.

Career Development & Learning Opportunities

arenaflex invests heavily in employee growth. As a Customer Service Specialist, you will have access to:

• On‑the‑job training programs focused on product expertise, color theory, and advanced sales techniques.
• Mentorship from seasoned store leaders who provide guidance and performance feedback.
• Opportunities to cross‑train in adjacent departments such as flooring, hardware, or specialty coatings.
• Eligibility for internal promotions to roles like Assistant Store Manager, Visual Merchandiser, or Regional Sales Specialist.
• Online learning platforms offering certifications in safety, customer service excellence, and inventory management.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage commensurate with experience and location, plus performance‑based incentives and bonuses. Full‑time team members enjoy a comprehensive benefits package that includes:

• Health Coverage: Medical, dental, and vision plans with flexible spending account (FSA) options.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, holiday, and personal leave accruals, as well as paid parental and military leave.
• Employee Discounts: Substantial discounts on arenaflex products for personal projects.
• Wellness Programs: Access to virtual physician visits, mental health resources, and wellness challenges.
• Career Advancement: Clear pathways for promotion and the ability to earn additional certifications.

Part‑time roles are also eligible for a scaled benefits suite, including prescription savings, virtual care options, and limited PTO.

Work Environment & Culture

Our Aspen store embraces a vibrant, collaborative atmosphere where every associate’s contribution is valued. Key cultural pillars include:

• Inclusivity: arenaflex is committed to an environment where diverse perspectives are celebrated and all employees feel respected.
• Customer‑First Mindset: We empower associates to make decisions that prioritize the customer experience.
• Safety First: Strict adherence to safety protocols, regular equipment training, and a clean, well‑maintained store environment.
• Community Engagement: Opportunities to participate in local events, charitable initiatives, and DIY workshops that showcase arenaflex’s product expertise.

Application Process

Step 1 – Online Application

Visit the arenaflex Careers portal, create an account, and submit your resume along with a brief cover letter expressing why you’re excited to join our Aspen team.

Step 2 – Digital Interview

Qualified candidates will receive a link to a video‑based interview hosted by our partner platform. You will answer a set of behavioral questions at your convenience, typically within seven days of invitation.

Step 3 – In‑Store Interview

Successful digital interviewees will be invited to meet the store leadership team in person. This interview will explore your product knowledge, customer‑service philosophy, and alignment with arenaflex’s values.

Equal Opportunity & Fair Chance Commitment

arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We welcome applicants of all backgrounds, including veterans, individuals with disabilities, and those protected under federal, state, and local non‑discrimination laws. Qualified candidates with arrest or conviction records will be considered in accordance with applicable fair‑chance legislation.

Take the Next Step

If you are passionate about helping customers discover the perfect color, enjoy a fast‑paced retail setting, and want to grow your career with a trusted industry leader, we encourage you to apply today. Become part of a team where your talents are recognized, your ideas matter, and you can truly Let Your Colors Show at arenaflex.