Experienced Customer Service and Sales Representative – Work from Home Opportunity in Wyoming

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service and Sales Representative, you'll play a vital role in shaping the future of our company by providing top-notch service and support to our customers. If you're passionate about delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses across the globe. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

Job Summary

As a Customer Service and Sales Representative, you'll be the voice of arenaflex, providing exceptional service and support to our customers. You'll work from home, using your creativity and problem-solving skills to address complex customer questions and concerns. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues such as voice and data, spanning multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software and applications.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Look Forward To

* Competitive pay starting between $16.20 to $18.87 per hour.

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
• Paid training completed from home and additional resources to support you.
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone

Requirements

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Work from Home Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. As a remote worker, you'll have the flexibility to work from home, but you'll still be part of a vibrant and connected team.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we want to hear from you! Apply now for the Customer Service and Sales Representative – Work from Home Opportunity in Wyoming. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and fun. Apply for this job