Experienced Account Data Analyst – Customer Account Remediation & Data Entry Support

At arenaflex, we're committed to creating a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we're dedicated to unlocking the potential of our employees and empowering them to turn their ideas into world-changing realities. We're now seeking an experienced Account Data Analyst to join our team, supporting sales, service, and order management teams by validating and remediating requested customer information.

Job Description

About arenaflex

arenaflex is a global leader in medical technology and digital solutions, dedicated to creating a world where healthcare has no limits. Our purpose is to empower healthcare professionals to make a meaningful difference in the lives of patients worldwide. With a rich history of innovation and a commitment to excellence, we're proud to be a part of the healthcare community.

Roles and Responsibilities

As an Account Data Analyst at arenaflex, you'll play a critical role in simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems. Your responsibilities will include:

• Executing processes to support customer account requests within the agreed-upon support level agreement
• Coordinating all activities related to quarter and month-end customer support
• Acting as a cross-functional coordinator to resolve customer issues & complaints arising from account requests
• Providing expertise outside of immediate team in the form of special projects as needed
• Validating and remediating requested customer information to ensure accuracy in all ERP systems
• Providing first-level support to downstream users as needed

Required Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles
• Excellent written and verbal communication skills, with the ability to interact effectively with various types of people
• Familiarity with MS Office, Excel, Word, PowerPoint, etc.
• Strong English capability in both spoken and written
• Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays
• A dedicated home office that includes high-speed internet access or the ability to work from our Waukesha office
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

While not required, the following characteristics would be beneficial:

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com
• Detail-oriented, with a commitment to delivering results
• Ability to manage multiple priorities and deliver on tight timelines
• Strong team player with a high level of resourcefulness, energy, and enthusiasm
• Flexibility, highly motivated, assertive, and accountable

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in MS Office and ERP systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Account Data Analyst, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that fosters learning and innovation

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our company culture is built on the principles of humility, transparency, focus, and ownership, with a commitment to delivering high-quality results and making a meaningful difference in the lives of patients worldwide.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $65,280.00-$97,920.00 Annual
• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer account remediation and data entry support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Relocation Assistance

Relocation assistance is not provided for this position.

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