Experienced Customer Service Representative – Remote in EST or CST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join arenaflex, a global organization dedicated to improving health outcomes and advancing health equity on a global scale. As an Experienced Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our Hiring Process

We take our hiring process seriously, as we want to ensure the best job and culture fit for both you and arenaflex. Our process includes several steps, which may include:

• Completing all required sections of your application, including your profile, history, certifications, and application/job questions
• Submitting your resume and receiving an email with next steps
• Completing an online pre-screening test as part of our selection process
• Participating in a digital video interview, with full instructions and tips provided
• Checking on the status of your application at any time, with notifications via email

Job Summary

As an Experienced Customer Service Representative, you will be responsible for:

• Calling members to schedule in-home visits with a Physician or a Nurse Practitioner
• Answering inbound calls from members and assisting them with their inquiries
• Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns

This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with members over the phone. You will also need to be able to work a flexible schedule that includes evening hours.

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of work experience
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM – 5:30 PM local time from Monday – Friday, with occasional overtime or weekends as needed

Preferred Qualifications

* Experience working in the healthcare industry

• Experience working with Medicaid or Medicare
• Experience working in a customer retention-focused role

Telecommuting Requirements

* Reside within the Eastern or Central Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to type and talk at the same time while navigating through multiple screens

• Experience working in a metric-driven work environment
• Experience using an auto-dialer system
• All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Why Join arenaflex?

At arenaflex, we believe that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply Now! Join our team and start making a difference in the lives of millions of people around the world. Apply for this job