SMB Customer Success Manager – K‑12 Education Platform Growth & Retention Leader at arenaflex

Why arenaflex?

arenaflex is on a mission to transform K‑12 education by delivering authentic, real‑world content that is instantly adaptable for every learner. Our platform powers over 3.3 million teachers and 40 million students worldwide, offering a library of more than 15,000 texts that are automatically leveled, standards‑aligned, and enriched with interactive activities. As a fast‑growing, fully remote‑first organization, arenaflex empowers educators to personalize learning, close achievement gaps, and inspire curiosity across the classroom.

Role Overview

As an SMB Customer Success Manager within arenaflex’s Customer Success organization, you will be the trusted advocate for a portfolio of schools and districts. You will guide them through every stage of the customer journey — from onboarding to adoption, renewal, and expansion — ensuring they realize measurable value from our platform and continue to invest in the future of education.

Key Responsibilities

• Portfolio Stewardship: Own a diverse portfolio of SMB school districts, monitoring health scores, usage metrics, and satisfaction indicators to proactively address risks and uncover growth opportunities.
• Onboarding & Enablement: Lead district‑level onboarding sessions, deliver product training, and create customized success plans that align arenaflex’s capabilities with each school’s instructional goals.
• Data‑Driven Advocacy: Leverage arenaflex’s analytics stack (including Gainsight, Salesforce, and internal dashboards) to surface insights, track adoption trends, and present actionable recommendations to administrators and teachers.
• Renewal Management: Drive the renewal process by demonstrating ROI, aligning outcomes with district objectives, and negotiating contract extensions that reflect continued partnership.
• Expansion & Upsell: Identify and nurture opportunities for product expansion—additional modules, seats, or premium features—by showcasing how deeper adoption furthers student achievement.
• Cross‑Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to relay customer feedback, influence roadmap decisions, and ensure a seamless end‑to‑end experience.
• Community Building: Facilitate peer‑learning sessions, webinars, and best‑practice sharing among district users to cultivate a vibrant arenaflex educator community.
• Continuous Improvement: Contribute to the evolution of success playbooks, onboarding frameworks, and health‑score models, ensuring they remain responsive to the evolving education landscape.

Why You’ll Love This Role

• You will directly influence how thousands of teachers and administrators across the United States engage with arenaflex, shaping the future of classroom instruction.
• Gain unparalleled exposure to the ed‑tech industry’s innovations, from AI‑powered personalization to data‑driven instructional analytics.
• Enjoy the autonomy to craft tailored success strategies while benefitting from proven, company‑wide frameworks that sharpen your impact.
• Your work will accelerate the adoption of culturally responsive, high‑quality learning content, expanding arenaflex’s reach into every K‑12 classroom.

Essential Qualifications

• 2+ years of experience managing a sizeable portfolio of SMB accounts through the full post‑sale lifecycle, including renewal and expansion.
• Demonstrated ability to use data and analytics to surface growth opportunities, assess health scores, and drive measurable outcomes.
• Proven track record of meeting or exceeding OKRs related to renewals, adoption metrics, and revenue expansion.
• Strong consultative selling skills: adept at discovery questioning, active listening, and synthesizing client goals into actionable plans.
• Exceptional communication skills—both written and verbal—with the ability to influence senior education leaders.
• Self‑starter mindset: comfortable navigating a remote work environment and managing priorities independently.
• Preferred: Background in K‑12 education, familiarity with Gainsight or similar CS platforms, and experience with Salesforce (SFDC).

Core Skills & Competencies

• Strategic Thinking: Ability to align arenaflex’s product roadmap with district‑level instructional strategies.
• Analytical Acumen: Proficiency in interpreting usage data, health dashboards, and ROI metrics.
• Relationship Management: Talent for building long‑term, trust‑based relationships with educators, administrators, and internal stakeholders.
• Problem Solving: Skilled at diagnosing challenges, proposing evidence‑based solutions, and navigating complex decision‑making processes.
• Adaptability: Thrive in a fast‑changing ed‑tech environment, quickly mastering new features and industry trends.
• Collaboration: Comfortable working cross‑functionally and championing the customer voice in product and marketing initiatives.

Career Growth & Development at arenaflex

arenaflex invests heavily in the professional development of its team members. As an SMB Customer Success Manager, you will have access to:

• Personalized Learning & Development Plans aligned with your career aspirations.
• Mentorship programs linking you with senior leaders in Customer Success, Product, and Education Strategy.
• Internal mobility pathways to roles such as Senior Customer Success Manager, Customer Success Team Lead, or Product Enablement Specialist.
• Regular cohort‑based training sessions covering advanced data analytics, education policy trends, and emerging ed‑tech tools.
• Opportunities to represent arenaflex at industry conferences, webinars, and thought‑leadership panels.

Work Environment & Culture

At arenaflex, we celebrate a culture of inclusion, curiosity, and impact. Our core values include:

• Student‑Centric Innovation: Every decision is guided by the goal of improving learning outcomes for every student.
• Collaboration & Transparency: Open communication channels, regular all‑hands meetings, and direct access to executive leadership.
• DEIB Commitment: Robust diversity, equity, inclusion, and belonging programs, including affinity groups, inclusive curricula, and transparent hiring practices.
• Well‑Being First: Comprehensive health benefits, mental‑health resources, pet‑care coverage, and a flexible PTO policy that includes sabbatical leave.
• Remote‑First Flexibility: The majority of roles are fully remote, supported by a technology stipend, ergonomic home‑office assistance, and virtual social events.

Compensation, Perks & Benefits

Base Salary: $65,000 – $70,000 USD

On‑Target Commission (OTC): $12,500 USD

On‑Target Earnings (OTE): $77,500 – $82,500 USD

In addition to the above, arenaflex offers:

• Equity participation through incentive stock options.
• Comprehensive health, dental, and vision coverage for employees and their families.
• Generous paid time off (PTO) with unlimited vacation philosophy and additional sabbatical leave after tenure.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs including virtual fitness classes, meditation sessions, and access to top‑tier medical experts.
• Family‑friendly policies such as parental leave, flexible scheduling, and childcare assistance resources.

How to Apply

If you are passionate about shaping the future of education, enjoy turning data into meaningful impact, and thrive in a collaborative, remote‑first environment, we want to hear from you. Submit your application today and become a catalyst for change at arenaflex.

Final Note

arenaflex takes the security of our recruitment process seriously. All legitimate communications will come from an @arenaflex.com email address. We never request financial information or any form of payment during the hiring process. If you encounter suspicious outreach, please contact us at [email protected].

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