Experienced Customer Service and Sales Representative – Omnichannel Support Specialist – arenaflex
At arenaflex, we're not just a company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service and Sales Representative, you'll be the face of our brand, interacting with customers from all walks of life and helping them find innovative solutions to their questions, issues, and concerns. If you're a people person with a passion for problem-solving and a knack for building relationships, we want to hear from you!
Why Choose arenaflex?
As a leading provider of customer experience solutions, arenaflex is committed to creating a work environment that's both challenging and rewarding. Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. When you join arenaflex, you'll enjoy:
- Paid Training: Get the skills and knowledge you need to succeed in our industry
- Competitive Wages: Earn a salary that reflects your value to our team
- Full Benefits: Enjoy comprehensive medical, dental, vision, 401k, and more
- Paid Time Off: Take breaks and recharge with our generous PTO policy
- Employee Wellness and Engagement Programs: Stay motivated and inspired with our ongoing support
Your Impact
As a Customer Service and Sales Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Responsibilities
* Customer Service: Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Multichannel Support: Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Issue Resolution: Calmly attempt to resolve and de-escalate any issues
- Escalation: Escalate interactions when necessary and appropriate
- Request Fulfillment: Respond to requests for assistance and/or possible processing payments
- Call Tracking: Track all call-related information for auditing and reporting purposes
- Feedback: Provide feedback on call issues
- Upselling: Upsell if required
Qualifications
We're looking for individuals who are passionate about delivering exceptional customer experiences. If you have:
- High School Diploma or Equivalent: A solid foundation in education
- IT/Network Certifications/Degrees: A background in IT or network administration is a plus
- 18 Years of Age or Older: Meet the minimum age requirement
- Proven Call Center Experience: A track record of success in a call center environment
- Typing 25 WPM: Meet our typing speed requirements
- PC Operation and Navigation: Proficient in using a PC and navigating software applications
- Entry-Level Network Troubleshooting: Basic knowledge of network troubleshooting
- Ability to Set Up Home Wi-Fi Network: Familiarity with setting up home Wi-Fi networks
- Ability to Set Up and Configure a Router or Switch: Basic knowledge of router and switch configuration
- Core Proficiency with a Laptop or Desktop Computer: Familiarity with using a laptop or desktop computer
- Ability to Work Independently: Self-motivated and able to work independently
- Excellent Communications Skills: Strong oral and written communication skills
- Ability to Work in a Constantly Changing and Fast-Paced Environment: Adaptable and able to thrive in a fast-paced environment
- Ability to Stay Composed and Objective: Remain calm and objective in challenging situations
- Strong Listening Skills: Active listening skills to understand customer needs
Being One of Our People
At arenaflex, we're committed to creating an environment that promotes happiness from the inside out. When you work with us, you're valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Expected Salary
* Competitive salary based on experience and qualifications
Location
Columbia, SC
Apply Now!
Ready to join our team and start delivering exceptional customer experiences? Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job