Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex

As a global leader in communications and technology, arenaflex is seeking an experienced Customer Service and Sales Representative to join our team in a work-from-home capacity. This is an exciting opportunity to redefine customer service, creating meaningful connections with each customer while driving sales goals and delivering an outstanding customer experience.

About arenaflex

arenaflex is a renowned company that has been at the forefront of innovation and customer-centricity for decades. With a rich history of delivering exceptional products and services, we continue to push the boundaries of what is possible in the world of communications and technology. Our commitment to excellence is reflected in our dedication to providing our customers with the best possible experience, and we're looking for talented individuals like you to help us achieve this goal.

Job Summary

As a Customer Service and Sales Representative, you will be the voice of arenaflex, providing exceptional customer service and sales support to our valued customers. You will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues such as voice and data, spanning multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Look Forward To

* Competitive pay starting between $16.20 to $18.87 per hour.

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
• Paid training completed from home and additional resources to support you.
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Work from Home Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service and Sales Representative, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We believe in fostering a culture of continuous learning and growth, where our employees can develop their skills and expertise to achieve their full potential.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application. Apply Job!

Expected Salary:

$16.20 - $18.87 per hour

Location:

Wyoming

Job Type:

Full-time

Work from Home:

Yes

Experience:

1-2 years of call center or customer service experience

Education:

High school diploma or equivalent

Skills:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet sales goals
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in computer software and technology

Certifications:

* Call center or customer service certification (optional)

Benefits:

* Competitive pay and benefits package

• Paid training and development opportunities
• Employee discounts and perks
• Opportunities for career growth and advancement

Why arenaflex?

arenaflex is a global leader in communications and technology, and we're committed to delivering exceptional products and services to our customers. As a member of our team, you'll have the opportunity to work with a talented and diverse group of individuals who share your passion for innovation and customer-centricity. We offer a dynamic and supportive work environment, with opportunities for growth and development that will help you achieve your full potential. Apply for this job